Job Description
Guest Service Executive n
Responsible for ensuring a consistently high standard of excellent customer service for all guests. Reception duties include ensuring guests experience a swift and pleasant arrival, stay, and departure.
Key responsibilities n
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Deliver efficient and professional guest service throughout the check-in, check-out and in-house guest journey.
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Oversee room inventory, room assignments and room availability to optimise occupancy, maximise upselling opportunities and accommodate guest preferences whenever possible.
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Coordinate closely with Housekeeping and other operational departments to ensure timely room readiness, manage arrivals and departures, and facilitate smooth daily operations.
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Lead and conduct daily pre-shift briefings to communicate operational updates, service priorities, VIP arrivals and other essential information to the Front Office team.
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Handle group arrivals and departures by coordinating with Reservations and relevant departments to ensure seamless execution.
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Respond promptly to guest enquiries, emails, requests and feedback, ensuring timely follow-up and appropriate service recovery.
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Anticipate guests' needs, exercise sound judgement in resolving issues, and identify suitable alternatives to exceed guest expectations while maintaining service standards.
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Escalate significant operational issues and guest concerns to the Guest Service Manager or relevant leaders to ensure timely resolution and operational continuity.
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Requirements n
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Minimum GCE O Level qualification; Diploma in Hospitality Management or equivalent
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Customer-oriented with a positive attitude and a passion for delivering exceptional guest service.
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Excellent communication and interpersonal skills, with the ability to build rapport, anticipate guest needs and provide personalised service.
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Strong organisational, multitasking and problem-solving skills, with the ability to prioritise effectively in a fast-paced setting.
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Demonstrated leadership qualities with the ability to motivate others and uphold service excellence.
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Able to work independently while contributing effectively as part of a collaborative team.
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Detail-oriented, adaptable and proactive, with the ability to remain composed under pressure.
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Excellent command of spoken and written English.
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Willing to work rotating shifts, including weekends and public holidays.
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Why Join Us? n
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Dynamic and supportive work environment
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Opportunities for learning and professional development
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📌 Guest Service Executive (Sydney)
🏢 SEAMEO Regional Language Centre
📍 Sydney