Supervisor - Insurance Building - Sydney Region
Statewide Building & Restorations Group – Condell Park NSW
Statewide Building and Restorations Group (SBRG)are on a mission to provide the best, most seamless and integrated Restoration & Building experience within the Insurance Building market.
We are passionate about helping homeowners and businesses recover following insured events and, due to continued growth, are seeking an experienced
Insurance Building Supervisor
to join our team. In this role, you will deliver a seamless end-to-end customer experience while managing the restoration and delivery process with professionalism and care.
Role Overview:
As a Supervisor, you will be responsible for the end-to-end management of residential and commercial water damage and escape of liquid insurance claims. Acting as the primary point of contact for clients, policyholders, insurers, restoration partners and subcontractors, you will oversee claims from approval through to repair completion, ensuring timely, cost-effective and high-quality outcomes.
You will manage complex EOL claims, review scopes of work and estimates, coordinate restoration and repair claims, and maintain strong stakeholder relationships throughout the claim lifecycle. This role requires a strong understanding of insurance building repairs, restoration methodologies and repair management, with a focus on driving efficient claim outcomes, customer satisfaction and compliance with insurer requirements.
Experience managing
Escape of Liquid (EOL) claims
is essential, including a thorough understanding of water mitigation, restoration processes, repair scopes and the unique challenges associated with these claim types.
This position services Sydney Metropolitan and surrounding regions,



with occasional interstate travel required to support major event responses when demand increases across our national network.
Key Responsibilities
Deliver end-to-end EOL claims, ensuring timely assessment, scoping, mitigation and repair outcomes
Monitor delivery against agreed KPIs, SLAs and insurer requirements
Provide technical guidance and support on complex claims, damage assessments, scope development, repair methodologies and policy interpretation
Build and maintain strong relationships with insurance partners, policyholders, contractors, trades and internal stakeholders
Drive quality assurance outcomes through regular auditing of claims, documentation and project delivery standards
Manage escalated customer and insurer concerns, delivering timely and professional resolutions
Monitor financial performance of claims, including costs, variations, contractor performance and budget adherence
Ensure compliance with all WHS, legislative, regulatory and company requirements
Contribute to process improvements, operational efficiencies and best practice claims management across the business
Support major event and catastrophe responses as required, including interstate deployment during peak demand periods
Skills & Experience
Strong understanding of Escape of Liquid claims management, restoration processes and insurance repair methodologies




Demonstrated experience managing insurer relationships and service delivery performance
Solid knowledge of residential and commercial building construction practices
Trade qualification, building qualification or relevant industry experience highly regarded
Solid understanding of the National Construction Code (NCC), Building Code of Australia (BCA), Australian Standards and WHS requirements
Experience reviewing estimates, scopes of work and repair methodologies for insurance claims
Exceptional stakeholder management, communication and negotiation skills
High level of commercial acumen with experience managing claim costs, budgets and profitability
Strong analytical, problem-solving and decision-making skills
Strong computer literacy with experience using estimating, claims and project management platforms
White Card (essential)
Highly organised, customer-focused and committed to delivering quality outcomes in a fast-paced environment
What We Offer
Market-competitive salary package based on experience
Fully maintained company vehicle
Laptop and mobile phone provided
Combination of field-based and office-based work
Opportunity to join a fast-growing and respected organisation
Supportive team culture
Ongoing training and career development opportunities
Genuine opportunities for career progression
SBRG is an equal opportunity employer committed to diversity, inclusion, and creating a supportive workplace for all employees. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples.
Please do not contact our office regarding this position. Only shortlisted candidates will be contacted.
Please visit our website for more information about our company
#J-*****-Ljbffr

📌 Supervisor - Insurance Building - Sydney Region (New South Wales)
🏢 Statewide Building & Restorations Group
📍 New South Wales