Job Description
Location: Tom Price, WA, AU, ****
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Product Support Advisor | Drive Reliability Across a CAT Fleet
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Are you passionate about Caterpillar equipment, enjoy building strong customer relationships, and want to play a key role in improving fleet performance at one of WA's leading mining operations? You have come to the right place.
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WesTrac is seeking an experienced Product Support Advisor (PSA) to join our team supporting the Mining Equipment Maintenance operation at Marandoo, located in the Pilbara region of Western Australia.
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About The Role
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As a Product Support Advisor, you will work closely with maintenance and operations teams to identify continuous improvement opportunities, optimise equipment performance, and reduce operating costs.
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Key Responsibilities
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Provide technical support and advice across the CAT fleet
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Conduct equipment inspections and reliability assessments
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Support diagnostics, troubleshooting and fault-finding activities
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Drive preventative maintenance and continuous improvement initiatives
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Assist with planned component change-outs and warranty support
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Develop strong customer relationships and provide ongoing operational support
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Ensure accurate documentation and communication between stakeholders
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Support frontline maintenance teams while minimising downtime
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About Marandoo
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Located in the heart of the Pilbara, Marandoo is a major iron ore operation offering the chance to work alongside a highly skilled maintenance team supporting critical mining equipment.
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Roster
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FIFO from Perth
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8 Days On, 6 Days Off - 12-hour shifts
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To be successful in this role, you will have:
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Australian-recognised Mobile Plant Trade Certificate
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Proven experience in a mining or field service workplace
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Strong diagnostic and troubleshooting capabilities across CAT equipment
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Previous experience supporting large mining fleets
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A proactive approach to reliability and maintenance improvement
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Strong communication and customer relationship management skills
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Ability to work independently and collaboratively with site teams
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Why WesTrac?
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Financial Benefits
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Prospect to earn referral bonuses up to $5,000 for eligible roles
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Paid Parental & Secondary Carers Leave
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Salary Sacrificing, Novated Leasing & Retail Discounts
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Health & Wellbeing
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Discounted BUPA Health Cover & Fitness Passport
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Employee Assistance Program for you and your immediate family
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Career Development
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Award-winning training through the WesTrac Institute
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Internal career progression & employee recognition opportunities
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Extra benefits
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Employee Share Purchase Plan
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Emergency Services & Defence Force Leave
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Our Company & Commitment
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With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.
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At WesTrac we understand that identity is an intersection of many factors. First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply. WORK180 endorsed employer.

📌 Product Support Advisor (New South Wales)
🏢 WesTrac Cat
📍 New South Wales