Job Description
We are seeking a proactive and commercially minded Account Manager to join Retail Media Hub. This role is responsible for managing partnerships, coordinating and growing client accounts
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You'll sit at the intersection of account management in media, and marketing — working closely with brands, partners, internal strategists, and media specialists to deliver performance-driven campaigns that create real business impact.
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This role suits someone who thrives in a fast-paced environment, enjoys building relationships, and understands how media, data, and creativity come together to drive growth. Offering also a work from home option on Fridays.
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Key Responsibilities
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Client & Partner Management
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Act as the primary point of contact for assigned clients
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Build strong, trusted relationships with stakeholders across marketing clients
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Manage client expectations, timelines, deliverables, and approvals
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Lead regular WIPs, reporting sessions, and strategic check-ins
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Campaign Planning & Execution
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Coordinate end-to-end media campaigns
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Brief internal teams including media, creative, and performance specialists
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Ensure campaigns are delivered on time, on budget, and aligned to objectives
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Monitor performance and proactively optimise campaigns with the media team
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Strategy & Growth
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Identify upsell and cross-sell opportunities within existing accounts
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Support development of retail media strategies and presentations
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Contribute to new business pitches and proposals
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Help brands navigate the retail media ecosystem with clear recommendations
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Reporting & Insights
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Prepare performance reports with actionable insights
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Translate data into clear outcomes for clients
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Track KPIs and campaign success against agreed objectives
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Operations & Administration
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Manage budgets, bookings, invoicing support, and campaign documentation
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Maintain accurate records in CRM and project management tools
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Essential Skills & Experience
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2+ years experience in account management or media agency
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Strong communication and stakeholder management skills
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Excellent organisational and project management abilities
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Confidence presenting to clients and internal teams
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Ability to manage multiple projects simultaneously
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Solution-oriented mindset with solid attention to detail
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📌 Account Manager (New South Wales)
🏢 RETAIL MEDIA HUB
📍 New South Wales