Ai-Driven Service Desk Manager | Lead 12-Person Team (New South Wales)

Ai-Driven Service Desk Manager | Lead 12-Person Team (New South Wales)

25 Sep
|
Ntt
|
New South Wales

25 Sep

Ntt

New South Wales

Job Description
NTT is seeking a Service Desk Manager in Sydney to lead a 12-person team delivering Level 1/2 support in a finance-focused environment. You will drive automation, AI-enabled service delivery and continuous improvement while ensuring solid customer outcomes.
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You will oversee incident and problem management, stakeholder engagement and collaboration with infrastructure, security and vendor teams to optimise service delivery in a modern digital workplace.
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📌 Ai-Driven Service Desk Manager | Lead 12-Person Team (New South Wales)
🏢 Ntt
📍 New South Wales

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