Job Description
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Join Aerlink as a Customer Service Agent, where you'll play a vital role in creating a seamless and positive travel experience for our passengers. Known for their helpfulness, efficiency, and dedication, our Customer Service Agents bring warmth, knowledge, and professionalism to every interaction.
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Working in a fast-paced, safety-driven environment, you'll ensure Aerlink flights run smoothly and on schedule. With both full-time and part-time roles available, we offer flexibility to align with flight schedules, including early mornings, late nights, weekends, and public holidays.
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Key Responsibilities
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Assist passengers
during check-in, boarding, and disembarkation processes, ensuring a welcoming and efficient experience.
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Manage check-in tasks
including verifying tickets, issuing boarding passes, and checking luggage.
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Provide accurate flight information
to passengers regarding schedules, delays, cancellations, and gate changes.
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Resolve passenger issues
with professionalism and efficiency, assisting with inquiries on schedules, fares, and policies.
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Ensure safety and security compliance
in all processes, including screening passengers and luggage.
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Coordinate with airport personnel
to ensure smooth operations, prompt assistance in emergencies, and effective handling of delays or disruptions.
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Assist with aircraft cabin cleaning
as required.
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Key Attributes
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Commitment to Customer Service:
Passionate about providing exceptional service with kindness and respect.
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Safety-Oriented Mindset:
Demonstrates a proactive approach to safety, ensuring full compliance with procedures.




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Team Player:
Collaborative and supportive, willing to adapt to varying roles as needed.
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Professional and Composed:
Maintains calm under pressure and presents confidently.
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Effective Communication:
Robust interpersonal and communication skills, fluent in English; additional languages are welcome.
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Attention to Detail:
Maintains accuracy and follows protocols with precision.
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Qualifications
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Customer Focused:
Experience in a customer service or ground handling role is preferred.
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Physically Fit:
Capable of handling passenger baggage and operating equipment.
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Computer Savvy:
Proficient with technology, confident in using software to support operations.
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Licensed & Reliable:
Valid Australian driver's license and reliable transport.
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Australian Residency:
Must be an Australian citizen, permanent resident, or have unrestricted work rights in Australia.
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What We Offer
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Career Development:
Opportunities for growth within Aerlink's diverse aviation operations.
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Comprehensive Training:
Paid training and support for your ongoing development.
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Benefits:
On-site parking, uniforms, and access to accrued leave.
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Aerlink is proud to foster a workplace that celebrates diversity and inclusion. We encourage applications from all qualified individuals who meet the role requirements.
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Be part of a team that places passengers first and sets a high standard in the aviation industry.
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Please submit your application with a CV on or before 20th October ****.
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We regret that only short-listed candidates will be notified.
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📌 Customer Services Agent (Perth)
🏢 Aerlink
📍 Perth