Job Description
n
Forum Recruitment – Melbourne Northern Suburbs VIC
About the role n
This role sits within the Facilities Management team and is responsible for delivering high-quality first-line customer service and administrative support across maintenance, security, and asset-related functions. You will play a key role in coordinating requests, monitoring systems, and ensuring facilities services are delivered efficiently across a broad stakeholder group. Key responsibilities include:
n
n
Processing and coordinating maintenance requests through the helpdesk system
n
Providing responsive customer service to internal and external stakeholders
n
Supporting invoice processing and financial administration activities
n
Managing security access, passes, and system records
n
Assisting with reporting, records management, and continuous improvement initiatives
n
About you n




To be successful in this role it is essential to have:
n
n
Experience in facilities management, administration, or a similar high-volume environment
n
Strong organisational skills with the ability to prioritise competing tasks
n
Excellent communication and customer service capabilities
n
High attention to detail with a proactive and solutions-focused mindset
n
Confidence working across multiple systems and stakeholder groups
n
What's in it for you? n
n
Opportunity to work within a values-driven, community-focused organisation
n
Supportive and cooperative team environment
n
Exposure to a broad facilities management function
n
n
#J-*****-Ljbffr

📌 Help Desk Officer (Victoria)
🏢 Forum Recruitment
📍 Victoria