Job Description
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We are seeking an enthusiastic and experienced Shift Leader to join our franchise team.
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As a Shift Leader, you will play a crucial role in ensuring smooth daily operations, maintaining high standards of customer service, and leading a team of dedicated staff members.
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Oversee and coordinate daily shift operations, ensuring efficient service and high-quality standards
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Lead, motivate, and support team members to achieve individual and collective goals
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Manage staff schedules and allocate tasks effectively to optimise productivity
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Ensure compliance with food safety regulations and company policies
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Handle customer inquiries, feedback, and complaints professionally and efficiently
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Monitor inventory levels and assist with stock management
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Maintain a clean, organised, and safe work environment
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Assist in training new team members and providing ongoing coaching to existing staff
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Collaborate with management to implement new initiatives and improve operational processes
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Prepare and submit accurate shift reports and other relevant documentation
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Qualifications n
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Proven leadership or supervisory experience in a fast-paced environment, preferably in the food service or retail sector
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Demonstrated track record of providing outstanding customer service
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Food Safety Supervisor certificate (or willingness to obtain)
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Responsible Service of Alcohol certification (or willingness to complete the course)
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Robust communication and interpersonal skills with the ability to lead and motivate a team
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Excellent problem-solving abilities and decision-making skills
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Flexibility to work various shifts, including evenings and weekends
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Basic computer literacy for managing schedules, reports, and other administrative tasks
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Ability to work well under pressure and maintain a positive attitude in a fast-paced environment
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Commitment to maintaining high standards of cleanliness and organisation
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#J-*****-Ljbffr

📌 Experienced Shift Leader (Queensland)
🏢 Guzman Y Gomez
📍 Queensland