Job Description
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Receiving, managing and triaging IT service requests
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Providing technical support, advice and training to staff, students and visitors
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Supporting IT hardware, software and associated services
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Troubleshooting and resolving incidents within agreed service levels
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Monitoring networks, applications, systems and audio-visual services
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Supporting
Microsoft 365, Windows, Apple, mobile/BYOD and AV technologies
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Assisting with hardware and software configuration, testing and installation
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Contributing to continuous improvement and maintaining IT knowledge resources
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8 week contract - ASAP Start
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North Sydney location
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$***** + super per hour
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WHV welcome
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About the Role n
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Receiving, managing and triaging IT service requests
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Providing technical support, advice and training to staff, students and visitors
n
Supporting IT hardware, software and associated services
n
Troubleshooting and resolving incidents within agreed service levels
n
Monitoring networks, applications,



systems and audio-visual services
n
Supporting
Microsoft 365, Windows, Apple, mobile/BYOD and AV technologies
n
Assisting with hardware and software configuration, testing and installation
n
Contributing to continuous improvement and maintaining IT knowledge resources
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About you n
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A qualification in
IT/Computer Science
, relevant IT
education/training,
or equivalent experience
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Strong customer service and communication skills
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Experience providing technology/IT support in a client-focused environment
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The ability to work independently and as part of a team
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Strong knowledge of
Microsoft Windows, Microsoft 365, PC and Apple technologies
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Experience with
Audio Visual, video conferencing, print/imaging and mobile technologies
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A adaptable, proactive approach and the ability to work in a changing service environment
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#J-*****-Ljbffr

📌 Technology Support Officer (Sydney)
🏢 Charterhouse
📍 Sydney