Job Description
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Full-time | $110,000 + super
Resident Experience Manager Pathways Health Management | Cronulla, Sydney NSW n
Full-time | $110,000 + super
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Make a Meaningful Difference in the Lives of Our Residents
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At Pathways Health Management, we believe aged care should be more than providing care — it should be about creating an setting where residents feel
valued, respected, connected and truly at home
.
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We are looking for a passionate and highly capable
Resident Experience Manager
to lead the resident journey at our Cronulla residence and help us deliver an exceptional standard of service.
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This is an opportunity for someone who combines
genuine care with strong leadership
, has a passion for hospitality and service excellence, and enjoys creating memorable experiences for residents and their families.
What's in it for you? n
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$110,000 + superannuation
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An opportunity to
shape and elevate the resident experience
in a premium aged care environment
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Paid training and leadership development opportunities
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Access to scholarships and professional development initiatives
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Reward and recognition programs
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Mental health and wellbeing resources
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Staff events, conferences and organisational initiatives
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A supportive environment where your ideas and leadership can make a real difference
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Your Role n
As the
Resident Experience Manager
, you will be the key point of contact for our residents, families,



representatives and visitors.
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You will oversee the resident experience from
admission through to discharge
, ensuring every interaction reflects our commitment to service excellence and the Pathways luxury residence standards.
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You will lead and coordinate:
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Resident enquiries, admissions and settling-in experiences
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Resident liaison and personalised support services
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Dining and hospitality experiences
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Housekeeping and maintenance request services
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Resident discharge and transition experiences
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Special occasions, celebrations and milestone events
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Resident and family feedback and enquiries
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Complaints management, resolution and escalation
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Coordination of personalised services that enhance residents' quality of life
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You will work closely with our
Administration, Catering, Housekeeping and Laundry teams
, providing leadership, direction and support to ensure a consistent and exceptional resident experience across the residence.
What You'll Bring n
We are looking for someone who is
professional, warm, confident and genuinely passionate about people
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You will ideally bring:
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Relevant tertiary qualifications and experience in areas such as
hospitality, tourism, events, leadership, customer service, sales or a related discipline
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Experience in
aged care and/or health administration
is highly desirable
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#J-*****-Ljbffr

📌 Residential Experience Manager (Sydney)
🏢 Pathways Health Management
📍 Sydney