Job Description

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Job Title: Operations & Wholesale Assistant (Part-Time)

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The Employee will be employed on a part time basis, working 2–3 days per week. Reporting to the E-commerce & Operations Executive, this role provides operational support across e-commerce fulfilment, wholesale administration and day-to-day business operations, helping ensure a seamless customer and wholesale experience.

Key Responsibilities Customer Service /n

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Respond to customer enquiries via email and other customer service channels in a skilled and timely manner.

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Assist with returns, exchanges and general customer support.

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Pick, pack and dispatch online and wholesale orders accurately and efficiently.

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Ensure all orders are processed within agreed timeframes.

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Liaise with warehouse and courier partners as required to support fulfilment.

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Inventory & Stock /n

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Receive, unpack and process incoming stock deliveries.

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Conduct regular stock counts and inventory reconciliations.

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Maintain accurate stock levels across Shopify and internal inventory systems.

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Report inventory discrepancies or stock issues promptly.

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Wholesale Support /n

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Prepare wholesale orders for dispatch, ensuring accuracy and presentation.

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Assist with wholesale order administration and documentation.

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Coordinate sample preparation and shipments as required.

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Administration /n

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Maintain accurate records across Shopify and other business systems.

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Perform data entry, filing and general administrative duties.

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Assist with product uploads, inventory updates and operational reporting where required.

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General Operations /n

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Support the smooth day-to-day running of the business.

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Maintain an organised and productive workspace.

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Monitor office and packaging supplies and assist with ordering when required.

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Assist the wider team with operational projects and other duties as required.

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About You /n

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Highly organised with excellent attention to detail.

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Reliable, proactive and able to work independently.

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Strong time management and organisational skills.

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Comfortable working across multiple systems and prioritising competing tasks.

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Previous experience in retail, e-commerce, operations or administration is preferred.

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Experience with Shopify is advantageous but not essential.

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Monday and Tuesday availability is necessary

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J-18808-Ljbffr

📌 Operations & Wholesale Assistant Part Time Tamworth
🏢 THIRD FORM
📍 Tamworth