Job Description
n
The Senior Field Engineer is responsible for the in office installation, maintenance, troubleshooting, and lifecycle management of self-service kiosk systems deployed at customer locations. This role demands a high level of technical expertise across hardware, software, and networking domains, with a focus on delivering reliable, secure, and full ICT technical support services across operational kiosk environments. The ideal candidate is a proactive problem-solver with strong communication skills and the ability to work independently in the field.
Key responsibilities n
n
Perform full kiosk hardware installations, including mounting, cable management, and peripheral integration.
n
Install, configure, and troubleshoot LED strip lighting systems integrated into kiosk enclosures, as well as secure hardware infrastructures, bespoke peripheral replacement, USB inventories and other hacker-protection features.
n
Conduct USB hardware inventory audits at each site, documenting all connected peripherals and ensuring compliance with approved device lists.
n
Diagnose, replace and repair hardware components including touchscreens, receipt printers, card readers, barcode scanners, and cameras.
n
Perform OS installations, upgrades, and re-imaging across Windows and Linux-based kiosk platforms.




n
Deploy, configure, and maintain custom kiosk software applications and proprietary management agents.
n
Execute software version control and patch management in accordance with release schedules.
n
Troubleshoot software faults, application crashes, and OS-level issues in the field.
n
Verify and maintain kiosk security configurations including network segmentation, firewall rules, and endpoint protection configurations.
n
Configure and verify wired and wireless network connections for kiosk systems.
n
About you n
n
3+ years of experience in field service support engineering, IT support, or a related technical role.
n
Demonstrated hands-on experience with kiosk hardware or embedded systems.
n
Proficiency in Windows ***** and Linux OS installation, configuration, and troubleshooting.
n
Experience with custom or proprietary software deployment and maintenance.
n
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi‐Fi).
n
Familiarity with USB device management and hardware inventory practices.
n
Knowledge of IT security principles, endpoint protection, and organisational security procedures.
n
n
#J-*****-Ljbffr

📌 Senior Field Support Officer (New South Wales)
🏢 PLAYER ELITE
📍 New South Wales