Full time | Monday to Friday | No Weekends | Townsville
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Casey Dentists is seeking an experienced, confident and motivated Dental Receptionist & Treatment Coordinator to join our busy team.
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This is a varied back and front office role for someone who enjoys providing exceptional patient care, building relationships and working in a rapid-paced, professional environment.
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We are a locally owned, modern dental practice offering a comprehensive range of general and advanced dentistry, including implants, wisdom teeth, All-On-Four, orthodontics, same-day crowns and surgical procedures in our onsite day-surgery facility.
THE ROLE /n
You will be an important part of the patient journey, responsible for:
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Welcoming and assisting patients
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Appointment scheduling and patient follow-up
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Responding to phone, email and social media enquiries
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Discussing treatment plan financing options with patients
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Converting enquiries into appointments
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Processing payments and general administration
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Ad Hoc days on front office reception
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Working closing with our dentists responding to patient enquiries
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Supporting the clinical team and Practice Manager
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ABOUT YOU /n
We are looking for someone who is:
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Experienced in reception, administration, sales or customer service (highly regarded)
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Confident and professional
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An excellent communicator with a warm telephone manner
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Highly organised with exceptional attention to detail
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Able to multitask and remain calm under pressure
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Proactive, reliable and able to use initiative
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Confident with computers and fast, accurate touch typing
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Professionally presented and committed to providing outstanding patient care
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Dental or medical reception experience is highly regarded, but not essential for the right person.