Job Description

This is a permanent part-time position working 2 days per week (Monday and Tuesday, 7:30 am – 4:00 pm) at a busy specialist urology practice located at Sunnybank Specialist Centre. The successful applicant must also have some flexibility to provide additional coverage during periods of annual leave or staff absence.

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Key responsibilities

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Meeting and greeting patients in a friendly and professional manner

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Answering telephone calls and managing patient enquiries

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Booking and managing patient appointments

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Processing patient payments and transmitting Medicare claims

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Scanning and uploading correspondence and clinical documents

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Managing incoming emails and correspondence

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Maintaining accurate and confidential patient records

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Maintaining a clean, organised and professional reception and consulting suite workplace

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Providing administrative support to the Urologist and practice team as required

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About you

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Previous medical reception or medical secretarial experience

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Exceptional attention to detail and accuracy

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Excellent organisational and time-management skills

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Confident working independently and managing competing priorities

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Excellent written and verbal communication skills

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Professional, reliable and comfortable communicating with patients, specialists, hospitals and other healthcare providers

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Robust and confident computer skills

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Proficient with Microsoft Outlook, Microsoft Office/Microsoft 365 and Adobe Acrobat

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Understanding of the importance of patient confidentiality and privacy within a specialist medical practice

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Adaptable and willing to provide additional leave coverage when required

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📌 Medical Receptionist Townsville
🏢 Dr Ali Urology
📍 Townsville