Job Description
n
We are a leading Fintech small business lender fuelling growth by making finance more accessible. We deliver fast & flexible funding designed to meet the unique needs of Australian businesses. With over $1.5 billion funded since **** and backing for 15,000+ small businesses, we're trusted for our speed, high quality service, and tailored approach.
WORKING AT LUMI n
We are building a culture where you can grow and make a difference for customers. We are looking for people to join us on this journey who are passionate, curious and great problem-solvers. We are incredibly proud of our awards, including most recently our Deputy CEO, Anna Hawter, receiving the Finnies' **** Outstanding FinTech Leader of the Year award. We have ranked in the top #3 on the Australian Financial Review BOSS Best Places to Work Banking, Superannuation and Financial Services list. We ranked #36 among the fastest-growing technology companies in Australia in the **** Deloitte Technology Fast 50 Australia. We are also WeMoney's Small Business Lender of the Year – two years running.
n
We foster a workplace where everyone feels a sense of respect and can reach their full potential. If you need any adjustments for a fair recruitment process, please let us know when applying.
OUR VALUES n
Egos at the door
n
We own. We don't judge. We don't blame. We are open. We are in this together.
n
See the customer
n
We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions.
n
Think lean
n
We make things simple.



We are resourceful. We understand the problem. We think ahead.
n
Learn to grow
n
We are curious. We challenge. We try. We fail forward. We learn. We try again.
THE ROLE n
First point of contact for inbound and outbound customer service communications covering:
n
n
Statement requests
n
Payout letter's
n
Monitoring payment receipts
n
Account specific enquiries
n
Post-settlement administration and customer communication
n
Prospect to upskill as the role grows within the Service function
n
Experience in Customer Service within financial services, or a similar role
n
Excellent phone manner and verbal communication skills
n
Clear, concise, and customer-friendly writing skills
n
Analytical and problem-solving abilities
n
Ability to build excellent relationships
n
Willingness to learn and grow within the Service space.
n
BENEFITS & PERKS n
Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots
n
Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events,
breastfeeding/expressing
space
n
Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, rooftop BBQs
n
Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions
n
Career & Growth: Rapid advancement opportunities, higher education sponsorship, hackathons
n
#J-*****-Ljbffr

📌 Customer Service Officer (New South Wales)
🏢 Lumi
📍 New South Wales