Job Description
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We are seeking an organized, detail-oriented Insurance Administrator to join our client's team. In this key operational role, you will manage day-to-day policy administration, process client documentation, maintain accurate records, and support our
brokers/underwriters
in delivering exceptional service. The ideal candidate possesses strong data management capabilities, excellent communication skills, and a solid understanding of insurance administration procedures.
Insurance Administrator n
Location:
Norwest, Sydney
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Job Type:
Full-Time, onsite
Job Summary n
We are seeking an organized, detail-oriented Insurance Administrator to join our client's team. In this key operational role, you will manage day-to-day policy administration, process client documentation, maintain accurate records, and support our
brokers/underwriters
in delivering exceptional service. The ideal candidate possesses strong data management capabilities, excellent communication skills, and a solid understanding of insurance administration procedures.
Key Responsibilities Policy & File Administration n
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Process recent policy applications, renewals, endorsements, and cancellations in compliance with company and regulatory standards.
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Issue certificates of insurance (COIs), cover notes, and policy documentation accurately and in a timely manner.
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Review application forms and policy documents to verify accuracy and resolve discrepancies.
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Client & Stakeholder Communication n
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Serve as a primary point of contact for routine administrative inquiries from clients, brokers, and underwriters via phone and email.
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Follow up with clients to collect outstanding documentation, signatures, or premium payment confirmations.
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Assist clients with routine updates, such as changes of address or policy adjustments.
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Data Management & Compliance n
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Maintain and update client databases,



CRM records, and policy management systems.
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Ensure strict compliance with data privacy regulations and confidential handling of client data.
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Prepare routine administrative reports on renewals, policy statuses, and premium tracking.
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Operational Support n
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Assist with billing support, including invoicing, premium reconciliation, and payment tracking.
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Support the claims team by logging initial loss notifications and forwarding documents to adjusters.
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Identify opportunities to streamline administrative workflows and improve operational efficiency.
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Qualifications & Skills Required: n
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Education:
High school diploma or equivalent (Associate's or Bachelor's degree preferred).
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Experience:
2+ years of administrative experience, preferably within an insurance agency, brokerage, or financial services environment.
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Technical Skills:
Proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with CRM or policy management systems.
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Detail Orientation:
Exceptional accuracy in data entry and document review.
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Communication:
Strong written and verbal communication skills with a skilled demeanor.
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Organisation:
Demonstrated ability to prioritize tasks, manage high volumes of work, and meet strict deadlines.
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Preferred: n
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Relevant industry license or certifications (e.g., Tier 2 / Tier 1 Insurance Broking, Agent/Broker License, or AIS certification).
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Working knowledge of commercial or personal lines insurance products.
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What We Offer n
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Competitive salary.
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Opportunities for professional development and industry
training/certification
support. Clear pathways for insurance broker or underwriter.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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📌 Insurance Administrator (New South Wales)
🏢 Randstad
📍 New South Wales