Coordinator, Customer Experience - Shape Cx Strategy (New South Wales)

Coordinator, Customer Experience - Shape Cx Strategy (New South Wales)

25 Sep
|
Randwick
|
New South Wales

25 Sep

Randwick

New South Wales

Job Description
Randwick City Council's Corporate Planning and Performance team is seeking a Coordinator Customer Experience to lead the council's CX improvement program, acting as an internal consultant on customer experience strategy, digital channels, service design and cultural change.
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You will work across Customer Service, IMT and operations to redesign journeys, implement self-service options, build customer insight capabilities and measure performance, helping teams adopt a customer-first mindset and
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📌 Coordinator, Customer Experience - Shape Cx Strategy (New South Wales)
🏢 Randwick
📍 New South Wales

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