Job Description
Client Services Manager | Property Developer n
Our Client
Our client is a premium South East Queensland Developer who delivers high-end and quality projects to the market, with a focus on exceptional customer service.
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The culture is hardworking and passionate about the brand, with an unwavering commitment to their clients and achieving the best result.
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With several projects in the pipeline and due for completion, their Customer Experience team continues to expand.
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Due to an internal movement, there is an opportunity for a Client Services Manager to join their team on a full time basis in their Fortitude Valley head office.
The Role n
This role is responsible for ensuring all clients receive a personal and qualified experience through a project's life cycle but more specifically at handover.
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Working closely with the development and construction teams, you will be responsible for communication with clients at all key milestones until settlement and post settlement care and follow up.
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The role will manage the completion of apartments to the highest standard in the lead up to completion as well as the efficient rectification of any defects once constructed.
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Our client is passionate about ensuring all customers have a smooth and personable experience in moving into their current property.
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You will be well supported by the Customer Experience Manager and receive ongoing training and development.
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This role would perfectly suit a Senior Property Manager looking to move into a role with a development company.
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This role will include -
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Communication and providing updates to purchasers at all stages of a projects life cycle
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Ensuring all client queries are responded to promptly in the lead up to completion and handover
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Working collaboratively with internal stakeholders and other business divisions such as development and construction
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Meeting clients pre-settlement to conduct personal inspections of sites under constructions
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Ensuring personal variations or upgrades to apartments have been completed as per specifications
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Investigate and report on any design related matters
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Manage and oversee the rectification of any defects post completion
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Ensure settlement documentation and content is correct and as per business marketing standards
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Ensure the delivery of end to end customer experience processes
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Arranging of client settlement gifts
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About You n
In order to be successful in this role, you will be a highly motivated, client focused individual who is willing to work hard and be part of a supportive and collaborative team.
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You will also require -
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Minimum 3 years experience in property
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Immaculately presented
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Strong client service skills and a customer focused mindset
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Excellent written and verbal communication skills
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Ability to be versatile and adaptable
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Available for some travel
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📌 Client Services Manager | Property Developer (Queensland)
🏢 Ventani Group
📍 Queensland