Customer Service & Order Support Coordinator – Custom Transfers
Join Velflex as a Customer Service & Order Support Coordinator – Custom Transfers
Velflex is Australia's heat transfer leader.
For 20 years, we've helped apparel decorators, brands, schools, sports teams and businesses across Australia bring garments to life with custom heat transfers, heat presses, vinyl, DTF equipment, consumables and expert education.
We're growing, and we're looking for a
Customer Service & Order Support Coordinator – Custom Transfers
to join our Brendale team.
This is an inbound customer service and order processing role. You'll help customers place custom transfer orders, prepare quotes, answer product questions and make sure jobs move accurately and efficiently from enquiry through to production.
You won't be cold-calling or chasing sales targets. Our customers are already coming to us — your job is to give them a great experience, help them choose the right solution and get their order moving.
What you'll be doing
Your day-to-day responsibilities will include:
Processing customer orders received by email and phone
Preparing quotes for custom transfer jobs
Answering customer enquiries by phone and email
Helping customers choose the right transfer product, including UltraColour MAX, UltraColour PRO and ScreenPrint PRO
Calling customers when needed to clarify order details, artwork or product requirements
Entering and updating orders and customer information accurately in NetSuite




Checking supplied artwork at a basic level using Adobe Illustrator to identify obvious issues before production
Working closely with our Pre-press and Production teams to keep orders moving
Helping customers understand artwork and ordering requirements
Following up with customers to make sure they've had a great experience
What we're looking for
You don't need heat transfer experience — we can teach you that.
What matters most is that you have a strong customer service foundation, communicate well and take pride in getting the details right.
You'll be a strong fit if you are:
Friendly, positive and easy to deal with
Confident communicating by both phone and email
Comfortable picking up the phone when it's the fastest way to help a customer
Organised and accurate with data entry
Calm under pressure when deadlines are tight
Able to juggle multiple orders and enquiries without losing attention to detail
Comfortable learning new systems and technical product information
Resilient and able to stay level-headed when things get busy
A team player who works well with Sales, Pre-press and Production
Looking for an opportunity to grow with a business long term
Experience in customer service, administration, retail,



sales support or order processing would be helpful.
Experience in print, apparel or garment decoration is a bonus, but certainly not essential.
Why work at Velflex?
Velflex is a family-owned and operated Australian business with a strong team culture, a growing national customer base and 20 years of industry experience.
You'll enjoy:
Full training in custom heat transfers and garment decoration
A supportive, close-knit team
Genuine opportunity to grow as the business develops
Brendale location with in office parking
Barista-grade coffee machine
Regular team social events, BBQs and celebrations
Branded shirts and uniforms
A workplace that values attitude, initiative and teamwork
At Velflex, our core values are
Respect, Resilience, Trust, Honesty and Pride
.
Hours and location
This is a full-time role based primarily at our Brendale office.
Standard hours are Monday to Friday, approximately 8:30am–4:30pm, with some flexibility around start and finish times.
The role is primarily office-based, particularly during training. Once you are established and fully confident in the role, there may be opportunity for some hybrid working flexibility.
Salary
$55,000–$65,000 + super
, depending on experience.
We're open to junior through to mid-level applicants. If you have the right attitude, customer service skills and willingness to learn, we'd like to hear from you.
Applicants must have Australian working rights.
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📌 Customer Service & Order Support Coordinator – Custom Transfers (Queensland)
🏢 Velflex Imports
📍 Queensland