Job Description
Our team within IKEA
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At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
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We are guided by our cultures & values, creating a great place to work.
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We stand for equality, diversity and inclusion.
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We care about people & planet and promote health & wellbeing.
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We nurture your development and provide career opportunities to unlock your potential.
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What you need to know
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Working at IKEA has its rewards & advantages:
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5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
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24/7 access to our Employee Assistance Program for health and wellbeing support
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15% Co-worker discount
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Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
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Co-worker uniform provided
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Free Co-worker parking
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Free benefits membership (savings and discounts across retailers and service providers)
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Novated leasing and EV subscription options
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Superannuation salary sacrifice
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Fitness Passport membership available
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Bonus programme (where eligible)
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Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
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Additional information:
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Position is Permanent Full Time, 76hrs/fortnight.
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Location of role is IKEA Canberra, ACT.
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Internal job title at IKEA is Unit People Planning Specialist. Reporting line is to the Unit People & Culture Manager.
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As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).
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About this work area
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As the Workforce Planning Specialist, you will play a key role in ensuring our store has the right people, in the right place, at the right time to create an exceptional experience for both customers and co-workers.
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Working closely with leaders across the business, you will combine workforce planning expertise, commercial acumen and data-driven insights to support operational performance, labour budget optimisation and strategic decision-making.
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Your responsibilities will include, but are not limited to:
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Secure the end-to-end workforce planning process, including forecasting, workforce planning, scheduling and roster publication, ensuring workforce plans align with customer demand, operational priorities and labour budgets.
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Lead the partnership with leaders across the business to co-create workforce plans and schedules that balance customer demand, operational priorities, co-worker availability, workforce capability and financial objectives.
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Analyse workforce, scheduling and labour data using available tools to identify trends, risks and opportunities, translating complex information into clear, actionable insights for stakeholders.
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Build capability by educating, coaching and supporting leaders on People Planning principles, processes and best practice, fostering accountability and consistency in workforce planning.
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Review workforce structures, contract mix and hours allocation to identify opportunities that support both operational requirements and co-worker experience.
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Contribute to the implementation and continuous improvement of People Planning solutions, driving efficient ways of working and supporting a data-informed planning culture.
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Implement and secure the unit People Planning strategy, ensuring alignment with IKEA People Planning principles, processes and country-specific guidelines to support an optimal customer and co-worker experience.
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Ensuring workforce planning practices comply with IKEA policies, employment standards and legislative requirements.
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As Workforce Planning Specialist you will bring:
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Experience in workforce planning, labour planning, scheduling, resource planning or a similar analytical role will be highly regarded.
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A commercial mindset, with the ability to understand how customer demand, operational requirements, workforce capability and labour budgets work together to balance customer, co-worker and business needs.
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Ability to dissect data and analyse complex information to provide clear, actionable insights that support workforce planning and informed business decision-making.
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Excellent attention to detail, organisational skills and the ability to manage competing priorities in a dynamic environment.
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Experience using Excel and workforce management systems to support forecasting, reporting and scheduling activities. Experience with UKG will be highly regarded.
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The confidence to influence stakeholders, act as a trusted advisor with the ability to build strong relationships and provide constructive challenge and recommendations to business leaders to support informed decision-making.
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Take a proactive, solutions-focused approach and are always looking for opportunities to improve ways of working to enable successful outcomes for the customer, co-worker and business.
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We need people like you
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At IKEA, work is so much more than a job.

📌 Workforce Planning Specialist (Canberra)
🏢 Ikea Gruppe
📍 Canberra