Job Description
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You'll be responsible for assisting customers across both inbound phone calls and customer enquiry tickets. You'll work Monday–Friday, 9:00am–5:00pm with 2 work-from-home days per week after training and competency sign-off.
Key responsibilities n
Taking inbound customer service calls
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Processing and responding to customer enquiry tickets
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Assisting with delivery, tracking and freight enquiries
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Investigating enquiries and providing accurate updates
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Liaising with our depot and operational teams
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Maintaining accurate customer and consignment notes
About you n
Previous customer service or freight/transport experience is essential
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Strong verbal and written communication skills
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A confident and qualified phone manner
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Fast and accurate typing skills
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Excellent spelling and grammar
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Strong computer and problem-solving skills
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Good attention to detail and organisation
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The ability to handle customer complaints professionally
About us n
Hunter Express is a nationwide Australian transport and logistics company. Our Customer Service team works closely with customers, depots and operational teams to resolve enquiries and provide clear, accurate information.
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$***** per hour casual rate
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Opportunity to earn performance-based bonus
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2 WFH days per week after training and competency sign-off
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Approximately 4 weeks of structured training
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#J-*****-Ljbffr

📌 Customer Service Agent (New South Wales)
🏢 Hunter Express
📍 New South Wales