Job Description
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Support Services Manager
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Lead high-performing teams and drive operational excellence.
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Influence business outcomes through people, performance and culture.
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Join a values-driven organisation with genuine career progression.
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THE POSITION
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Reporting to the General Services Manager, you will oversee multiple service streams including
Cleaning, Patient Services, Loading Dock Operations and the Equipment Loans Store
, ensuring the delivery of safe, compliant and high-quality services that support patient care and operational excellence.
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This is an exciting leadership opportunity for a driven manager who thrives in fast-paced environments and enjoys building strong teams, developing people and driving continuous improvement.
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Key responsibilities include:
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Leading and managing day-to-day support service operations across the hospital
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Managing workforce planning, rostering, staffing allocation and leave management
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Driving service excellence through audits, inspections and compliance monitoring
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Ensuring adherence to healthcare cleaning standards, infection prevention protocols and workplace safety requirements
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Managing budgets, labour costs, stock control and operational performance
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Leading recruitment, onboarding, training and ongoing development of team members
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Investigating incidents, hazards and customer feedback, implementing effective corrective actions
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Building strong partnerships with hospital stakeholders and clinical teams
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Creating a positive team culture focused on safety, respect and engagement
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Identifying opportunities for service improvement and business growth
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THE PERSON
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You are an experienced operational leader who is passionate about delivering exceptional service outcomes while developing high-performing teams.
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You will bring:
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Proven experience managing support services, facilities or operational teams in a large and complex environment
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Strong leadership skills with the ability to motivate, coach and develop diverse teams
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Demonstrated experience managing rosters, workforce planning and labour costs
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A genuine commitment to workplace safety and compliance
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Excellent stakeholder management and communication skills
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Strong administrative and computer skills, with experience using workforce management and reporting systems
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The ability to work under pressure and maintain high standards in a dynamic environment
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A commitment to continuous improvement, customer satisfaction and operational excellence
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A current Police Check or willingness to obtain one
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Highly regarded:
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Previous experience within a healthcare or hospital setting
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Understanding of healthcare cleaning standards and infection prevention practices
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Experience with systems such as Deputy, payroll platforms, audit tools and reporting software
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Recruitment and interviewing experience
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THE BENEFITS
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Lead a critical support services function within a major healthcare facility
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Diverse leadership role with significant operational responsibility
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Structured onboarding and comprehensive training program
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Ongoing professional development and career progression opportunities
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Supportive team culture that values safety, quality and continuous improvement
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Free onsite parking
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Access to a wide range of corporate benefits and discounts
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Career opportunities with one of the world's leading support services organisations
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📌 Support Services Manager (Canberra)
🏢 Compass Group
📍 Canberra