Job Description
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As a Membership Sales Consultant, you will be responsible for driving sales of Fernwood's comprehensive range of health and fitness memberships to new and existing clients. You'll be a key part of our sales team, managing enquiries from the initial conversation through to tour, follow-up and membership, while delivering an exceptional experience along the way.
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This is a genuine sales role for someone who enjoys building relationships, working to targets and taking ownership of their results.
Key responsibilities n
Actively engage with potential members to understand their individual goals, needs and motivations and recommend the most suitable Fernwood membership.
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Build genuine rapport and create conversations where women feel heard, understood and confident about taking the next step.
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Conduct engaging club tours and confidently present our memberships, facilities, programs and services.
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Follow up enquiries, leads, referrals and prospective members consistently and professionally.
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Convert enquiries and opportunities into memberships while meeting and exceeding individual and team sales targets.
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Identify opportunities to generate new leads and build relationships within the local community.
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Deliver exceptional customer service and create a positive experience from the first enquiry through to becoming a Fernwood member.
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Identify opportunities for existing members to upgrade their membership or access additional Fernwood products and services.
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Maintain detailed and accurate records of all sales activities and member information.
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Maintain excellent product knowledge so you can confidently communicate the perks of our memberships, programs and services.
About you n
Has a passion for health, fitness and providing an exceptional customer experience.
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Has excellent communication and interpersonal skills and can build rapport quickly.
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Is confident speaking with people face-to-face and on the phone.
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Is comfortable with follow-up, handling objections and asking for the sale.
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Has strong problem-solving and negotiation skills.
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Is highly motivated and driven to achieve and exceed individual and team sales targets.
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Takes ownership, is proactive and looks for opportunities rather than waiting for them to come to you.
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Can work independently while also being a strong team player.
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Is organised, reliable, professional and able to manage multiple priorities.
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Previous experience in a sales or customer service role, ideally within the fitness, health or wellness industry, is highly desirable.
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A great earning opportunity with the opportunity to be rewarded for your sales performance.
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A team you'll enjoy being part of. Work alongside a passionate, dynamic and supportive team where individual achievements and strengths are recognised.
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Ongoing training, coaching and development to help you build your sales skills and grow professionally.
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Free Fernwood membership and generous discounts on Fernwood memberships for friends and family.
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Access various subsidies for professional development, courses and initiatives.
About us n
At Fernwood Ballarat, we're passionate about creating a welcoming, supportive and non-judgmental environment where women of all ages and fitness levels can feel comfortable, build confidence and achieve their goals.
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We uphold the values that guide our behaviours in business: integrity, commitment, respect, passion, openness, and a service mentality.
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Fernwood Women's Health Clubs is Australia's leading network of women-only health clubs, with more than 70 locations nationwide.
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📌 Membership Sales Consultant (Ballarat)
🏢 Fernwood Fitness
📍 Ballarat