Part-time role | Monday-Thursday
Be the welcoming face of Steps2Life and help create an exceptional experience for our clients and families.
Steps2Life Health is a growing multidisciplinary allied health provider supporting children, adults and families across Western Sydney.
We are looking for an organised, confident and personable Administration Assistant to join our team in Kingswood.
This is an important client-facing role where you will often be the first point of contact for new and existing clients. We're looking for someone who combines excellent customer service with strong administration skills and confidence using technology and practice management systems.
Experience within
allied health, healthcare, disability or the NDIS
will be highly regarded.
About the Role
Working closely with our administration and clinical teams, you will help coordinate the day-to-day client experience and ensure our clinics operate efficiently.
Your responsibilities will include:
Welcoming clients, families and visitors to the clinic
Managing incoming telephone calls, emails and client enquiries
Coordinating appointments and clinician calendars
Supporting new client enquiries, intake and onboarding
Following up enquiries and assisting prospective clients through the booking process
Managing appointment confirmations, cancellations and rescheduling
Maintaining accurate client information and records
Using our CRM, practice management and communication systems
Supporting clinicians with day-to-day administrative requirements
Liaising with clients, families, support coordinators and other stakeholders
Assisting with NDIS-related administration and documentation where required




Maintaining a professional, organised and welcoming clinic environment
Supporting general administration and operational activities across the business
Systems & Technology
We are looking for someone who is comfortable learning and working across multiple systems.
Experience with any of the following will be highly regarded:
HubSpot
Splose
Dialpad
Similar CRM or practice management software
Microsoft Office / Microsoft 365
Online booking and calendar management systems
You don't necessarily need experience with every platform, but you should be
confident with technology and able to learn new systems quickly
.
About You
You'll be someone who genuinely enjoys working with people while also being highly organised behind the scenes.
Ideally, you will have:
Previous administration, reception or customer service experience
Experience in a client-facing environment
Excellent verbal and written communication skills
A warm, professional and confident telephone manner
Strong attention to detail
Good organisation and time-management skills
Confidence managing multiple priorities in a busy setting
Strong computer and systems skills
The ability to handle sensitive client information professionally and confidentially




A proactive approach to problem-solving
The ability to work collaboratively with clinicians and other administration team members
Previous experience within the NDIS, allied health, healthcare or disability sector is highly regarded but not essential.
Why Join Steps2Life?
At Steps2Life, administration is an important part of the client journey - not simply a back-office function.
You'll have the opportunity to:
Join a growing multidisciplinary allied health organisation
Work alongside experienced clinicians and healthcare professionals
Develop valuable experience across allied health and the NDIS
Build your skills across CRM, practice management and client engagement systems
Work within a supportive and collaborative team
Take on greater responsibility as your experience develops
Contribute ideas to improve our systems, processes and client experience
Build a genuine career within a growing healthcare organisation
About Steps2Life Health
Steps2Life Health provides multidisciplinary allied health services across North Parramatta, Regents Park and Kingswood, including Occupational Therapy, Speech Pathology, Behaviour Support and other allied health services.
Our clients and families are at the centre of what we do, and our administration team plays an essential role in making sure every interaction - from the first phone call through to ongoing appointments - is professional, welcoming and well organised.
Interested in joining us?
If you're organised, confident with technology and passionate about delivering a great client experience, we'd love to hear from you.
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📌 Administration Assistant (Adelaide)
🏢 Steps2Life
📍 Adelaide