Job Description
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Provide first-line functional support for
business-critical operational systems
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Triage, investigate and progress
incidents, service requests and system issues
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Resolve assigned issues within established procedures and
service levels
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Follow established
runbooks, troubleshooting procedures and escalation pathways
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Capture accurate incident records, troubleshooting steps, evidence and resolutions.
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Escalate complex issues to appropriate technical or application support teams.
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Communicate effectively with business users throughout the incident lifecycle.
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Assist with identifying recurring issues and opportunities for service improvement.
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Maintain support documentation, procedures and knowledge articles.
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Collaborate with operational, application and technology teams to maintain reliable system services.
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12 Month Contract
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$660 Per Day
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Brisbane Based
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Key Responsibilities n
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Provide first-line functional support for
business-critical operational systems
.
n
Triage, investigate and progress
incidents, service requests and system issues
.
n
Resolve assigned issues within established procedures and
service levels
.
n
Follow established
runbooks, troubleshooting procedures and escalation pathways
.
n
Capture accurate incident records, troubleshooting steps, evidence and resolutions.




n
Escalate complex issues to appropriate technical or application support teams.
n
Communicate effectively with business users throughout the incident lifecycle.
n
Assist with identifying recurring issues and opportunities for service improvement.
n
Maintain support documentation, procedures and knowledge articles.
n
Collaborate with operational, application and technology teams to maintain reliable system services.
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About You n
To be successful, you will ideally have:
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Experience as a
System Analyst, Application Support Analyst, Systems Support Analyst
or similar.
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Robust experience providing
functional application or systems support
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Experience with
incident management, service requests, troubleshooting and issue resolution
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Ability to follow established runbooks while using analytical thinking to investigate issues.
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Exposure to
ITSM processes and service
management/ticketing
platforms
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Strong documentation and record-keeping skills.
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Excellent communication skills with both technical and non-technical stakeholders.
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Strong analytical and problem-solving capabilities.
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Experience within
airline, aviation, transport, logistics or another operationally critical environment
will be highly regarded.
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#J-*****-Ljbffr

📌 System Analyst (Queensland)
🏢 Talent
📍 Queensland