Job Description
Full-Time Club Attendant with Higher Duties n
We're looking for a
driven and enthusiastic Full-Time Club Attendant
to join the team at Waverley Greens.
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This is a great prospect for someone who enjoys working across all areas of a Club, takes pride in providing excellent service and is looking to
progress their career in the Club industry
.
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We're looking for an experienced Club all-rounder who is ready to take the next step. In addition to your day-to-day Club Attendant duties, you'll have the opportunity to undertake
higher duties, develop your leadership skills and step up into a supervisory role when required
.
About the role n
As a Club Attendant, you'll work across a variety of operational areas including beverage, reception and member services, gaming, KENO and TAB.
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No two shifts are exactly the same, so we're looking for someone who is comfortable working across the Club and can provide a consistently high level of service to our members and guests.
Your day-to-day responsibilities will include: n
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Welcoming members and guests and providing friendly, professional customer service
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Checking membership and visitor requirements and ensuring Club entry requirements are followed
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Processing membership applications and renewals
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Responding to member and guest enquiries and providing accurate information about Club facilities, activities and promotions
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Providing bar service, including preparing and serving alcoholic and non-alcoholic beverages
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Preparing and serving coffee and other hot beverages
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Operating POS systems and undertaking cash handling duties
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Assisting with gaming operations and TAB
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Promoting Club activities, functions, promotions and membership initiatives
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Maintaining high standards of cleanliness, presentation, food safety and hygiene
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Complying with RSA, RCG and all relevant Club policies and procedures
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Assisting across other areas of the Club as required
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Opportunity to step up n
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Supervising and coordinating employees on shift
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Providing day-to-day direction, support and on-the-job training to team members
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Leading by example and maintaining high standards of customer service and Club presentation
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Coordinating staff deployment and assisting with operational coverage throughout the shift
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Monitoring compliance with liquor, gaming and other legislative requirements
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Ensuring Club policies and procedures are followed
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Responding to member and guest concerns, complaints and incidents
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Providing coaching and feedback to employees and escalating performance matters to management where required
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Assisting with cash control, reconciliations and other shift procedures
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Completing required reports, checklists, incident reports and operational records
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Communicating operational issues and providing clear handovers to management
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Supporting opening and closing procedures where required
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Making sound operational decisions within the responsibilities of the higher-duties role
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About you n
We're looking for someone who brings a positive attitude, solid customer service skills and a genuine desire to develop within the Club industry.
To be successful in this role, you will have: n
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Previous experience in a Club, hospitality or similar customer-service environment
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Current NSW
RSA and RCG competency card
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Experience across bar, gaming,



reception or member services
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Strong customer service and communication skills
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Confidence dealing with difficult or challenging situations
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Cash handling and POS experience
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A strong understanding of the importance of compliance, policies and procedures
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The ability to remain calm, organised and make sound decisions in a busy workplace
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The ability to work independently while also being a strong team player
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A professional presentation and positive attitude
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Reliability and a willingness to take ownership and responsibility
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Availability to work a rotating roster including evenings, weekends and public holidays
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Previous experience as a Supervisor, Team Leader or Duty Manager will be highly regarded, however we're equally interested in experienced Club Attendants who are ready to take the next step in their career.
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Weekend availability is essential for this role. We understand the importance of work-life balance and will provide roster flexibility where operational requirements allow.
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This isn't just an opportunity to take on another Club Attendant role.
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We're looking for someone who wants to
learn, develop and progress
. You'll gain exposure across Club operations, have the opportunity to take on additional responsibility and build practical leadership experience through higher-duties shifts.
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For the right person, this is an opportunity to become an important part of the Waverley Greens team while continuing to develop your career within the Club industry.
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If you're ready for your next step, we'd love to hear from you.
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📌 Full-Time Club Attendant With Higher Duties (New South Wales)
🏢 Easts Group
📍 New South Wales