Job Description
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CW Products is one of Australia's leading manufacturers and wholesale suppliers of quality roller shutter products. With state-of-the-art manufacturing facilities and over 40 years of industry experience, we take pride in supplying the Australian market with the highest quality and widest range of roller shutter products.
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Located at our
Ravenhall, Victoria
operation, CW Products is seeking a motivated and professional
Administration Assistant
to join our dynamic team and provide high-quality administrative and customer service support.
Reporting to the Branch Manager, the person we are seeking will possess the following attributes: n
Prior experience in an administration, reception, or customer service role
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Strong attention to detail with accurate data entry skills
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Excellent communication skills, both verbal and written
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A friendly, skilled phone manner
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Ability to multitask and manage competing priorities
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Strong organisational and time-management skills
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A proactive, "can-do" attitude with the ability to work both independently and as part of a team
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Reliable, punctual, and committed to maintaining a high standard of work
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Experience with ERP or CRM systems (advantageous)
Ideal Candidate Will: n
Enter sales orders accurately and efficiently into internal systems
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Answer incoming phone calls and provide professional customer service support
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Assist customers with general enquiries, order updates, and product information
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Perform reception duties, including greeting visitors and managing incoming/outgoing mail
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Order and maintain stationery, office supplies, and consumables
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Complete general banking duties, including preparing deposits and reconciling petty cash
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Support the sales and operations teams with administrative tasks as required
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Prepare and distribute documents, reports, and correspondence
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Maintain electronic and paper filing systems to ensure accurate record-keeping
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Assist with scheduling freight, coordinating deliveries, and liaising with transport providers
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Monitor shared inboxes and ensure timely responses to customer and internal queries
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Assist with basic accounts tasks such as invoice processing or matching (advantageous)
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Contribute to continuous improvement of administrative processes
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Uphold a skilled and positive attitude when interacting with customers, suppliers, and colleagues
Qualifications: n
Previous experience in an administration or customer service role (essential)
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Previous experience in a manufacturing environment (advantageous)
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Experience with order entry or ERP systems (advantageous)
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📌 Administration Assistant (Victoria)
🏢 CW Products
📍 Victoria