Casual Support Worker – Home & Community Based
Grafton, Coffs Harbour & Clarence Valley region
Are you a compassionate individual who is driven by creating an enhanced quality of life for others?
We are looking for
experienced Support Workers
to join us and support participants through
home and community-based services
.
About Us
Pivotal Support & Coordination
is a values-driven,
NDIS-registered provider
delivering high-quality, individualised supports. We are passionate about creating
safe, empowering, and engaging environments
for the individuals and families we support.
Our team culture is
supportive, professional, and grounded in best-practice care
, with a strong focus on dignity, choice, and meaningful outcomes.
About the Role
As a Casual Support Worker, you will provide
home-based and community-based supports
, assisting participants to live safely, independently, and meaningfully within their own homes and local communities.
This role is ideal for someone who is empathetic, reliable, and confident supporting participants with a range of needs in real-world environments.
Key Responsibilities
Providing practical and emotional support in the home and community
Assisting with daily living activities and personal care (where required)
Supporting community access, social engagement, and skill development
Promoting independence, choice, and participant dignity
Following care plans, risk assessments, and behaviour support strategies




Completing accurate and timely case notes and documentation
Communicating effectively with participants, families, and internal teams
Maintaining professional boundaries and adhering to organisational policies
Essential Qualifications & Compliance
Minimum Certificate III in Individual Support,
Disability, Community Services, or related field
Current
NDIS Worker Screening Check
Current
Working With Children Check (WWCC)
Current
National Police Check
Current
First Aid & CPR Certificate
Car Registration (with expiry)
Full Comprehensive Car Insurance (with expiry)
Current Driver's License (with expiry)
Skills & Experience
Previous experience as a support worker or in a similar caring role is required
Experience providing disability or community-based supports
Strong interpersonal and communication skills
Empathy, patience, and a genuine commitment to helping others
Reliable, punctual, and professional
Ability to work independently and as part of a team
Current driver's licence and reliable vehicle (preferred)
What We Offer
Casual employment with
flexible shift options
SCHADS Award rates, including penalties and travel reimbursement
Ongoing training and career development
Supportive, values-driven team environment
The opportunity to make a meaningful difference every day
Access to a confidential Employee Assistance Program (EAP) available 24/7
Application Deadline:
Open until filled
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