Job Description
You will be responsible for delivering high-quality EUC and desktop support across multiple client sites, ensuring users are supported effectively across their day-to-day technology needs. You will be a practical, customer-focused IT professional with strong troubleshooting skills and experience working in fast-paced support environments. Approachability, good written and verbal communication skills are a must for this role.
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About the Role
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You will be responsible for delivering high-quality EUC and desktop support across multiple client sites, ensuring users are supported effectively across their day-to-day technology needs. You will be a practical, customer-focused IT professional with strong troubleshooting skills and experience working in fast-paced support environments. Approachability, valuable written and verbal communication skills are a must for this role.
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You will bring
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Proven experience in EUC, Desktop Support,



or similar hands-on roles involving incident troubleshooting and timely resolution
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Strong knowledge of Windows environments
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Experience building and imaging hardware, with technical knowledge of laptop devices
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Experience with Microsoft 365, Active Directory, Intune and SCCM
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Solid understanding of networking fundamentals (DNS, DHCP, VPN) and ability to diagnose connectivity issues
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Printer troubleshooting experience
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Experience working with ServiceNow or similar ITSM tools
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Strong communication and customer service skills
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ITIL practices
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Additional Requirements
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Available to start ASAP
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Ability to work onsite 3 days per week
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Southport location ideal
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Must have a valid driver's licence and own vehicle (travel between sites required)
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Must be an Australian Citizen with a valid QLD blue card (working with children clearance)
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📌 Desktop Support Engineer (Queensland)
🏢 NRI Holdings
📍 Queensland