Job Description
Medical Receptionist – Ophthalmic Clinic n
Medical Receptionist – Ophthalmic Clinic
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Job Type:
Part-Time / Casual (Possibility of more permanent days)
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Operating hours:
Monday - Friday 8:30 am - 5:00 pm (Flexible hours to start)
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About Us
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We are a new ophthalmology (eye surgery) clinic in Strathfield providing medical care to a culturally diverse patient base. We are conveniently located across the road from Strathfield station.
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About the Role
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As our Medical Receptionist, you are the first point of contact and play a key role in shaping the patient's journey. You will build lasting relationships with our patients and referring practitioners (GPs and Optometrists) while ensuring daily clinic operations run smoothly.
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A second language is preferred as we are a
multilingual practice
serving a diverse community.
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Key Responsibilities
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Patient Care & Front Desk:
Welcome patients with a warm and caring approach, answer phone calls, manage email correspondence, and maintain a tidy, professional front desk setting.
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Triage & Appointments:
Triage appointment inquiries, manage patient recall systems, and coordinate bookings for both clinic consultations and surgical procedures.
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Referral & Surgical Administration:
Process incoming referrals from GPs and Optometrists, prepare surgical paperwork, and dispatch daily medical correspondence to specialists and hospitals.
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Billing & Claims:
Handle patient billings, health fund claims, and Medicare processing via our cloud-based system
(Xestro)
.
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Skills & Qualifications
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Experience:
Prior experience as a Medical Receptionist in an
Ophthalmic or Optometry setting
is highly preferred (general medical administrative experience will also be considered).
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Software:
Experience with
Xestro
or cloud-based medical software is preferred; however, full training will be provided for the right candidate.
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Languages:
Multilingual preferred is preferred, but not essential
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Communication:
Excellent phone manner and interpersonal skills, with the ability to communicate politely and professionally with patients and healthcare providers.
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Detail-Oriented & Tech-Savvy:
Strong computer literacy, high attention to detail, and the ability to prioritize tasks independently in a fast-paced environment.
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📌 Medical Receptionist - Ophthalmic Clinic (Sydney)
🏢 Strathfield Eye Clinic
📍 Sydney