Job Description
Customer Service & Operations Coordinator n
Join the future of luxury eyewear distribution.
n
Proper Goods is seeking a highly organised and customer-focused Customer Service & Operations Coordinator to join our Brookvale team.
n
This is a unique role that combines customer service, inventory management, warranty coordination and operational support. You'll be part of a small, high-performing team where no two days are the same, helping ensure our customers receive exceptional service while supporting the flow of premium eyewear brands across Australia and New Zealand.
n
If you enjoy solving problems, keeping things organised, working with systems and delivering great customer experiences, we'd love to hear from you.
About Us n
Proper Goods is a modern eyewear distributor representing some of the world's most respected independent eyewear brands, including Mykita, Moscot, Garrett Leight, Ahlem, Lunor and more.
n
We challenge industry norms through exceptional service, operational excellence and a passion for premium products. Our team is ambitious, collaborative and committed to continuous improvement.
The Role n
Reporting to the Operations Manager, you'll play a key role across both customer service and operations.
Customer Experience n
n
n
Respond to customer enquiries via phone and email
n
n
Process orders and assist with product enquiries
n
n
Coordinate warranty claims, repairs and returns
n
n
Provide after-sales support and follow customer issues through to resolution
n
n
Maintain accurate customer records and system notes
n
n
Work closely with our sales team to support customer success
n
Operations & Inventory n
n
n
Receive and process inbound stock deliveries from international suppliers
n
n
Perform product quality control checks and inventory verification
n
n
Process supplier returns,



repairs and warranty replacements
n
n
Assist with stock control and inventory accuracy
n
n
Support regular stocktakes and inventory audits
n
n
Coordinate freight and shipment enquiries where required
n
n
Maintain a clean, organised and efficient operational environment
n
Team Support n
n
n
Cross-train across customer service and inventory functions
n
n
Provide leave and peak-period coverage for teammates
n
n
Support continuous improvement initiatives across operations
n
What You'll Bring n
n
n
Previous experience in customer service, operations, logistics, inventory, retail operations or a similar role
n
n
Excellent communication skills and a professional phone manner
n
n
Strong attention to detail and organisational skills
n
n
Confidence working with systems, ERPs and inventory software
n
n
A proactive, solutions-focused approach
n
n
Ability to manage multiple priorities while maintaining accuracy
n
n
A positive attitude and willingness to learn
n
Highly Regarded n
n
n
Experience with inventory management or stock control
n
n
Experience processing returns, warranties or repairs
n
n
Experience working in wholesale, distribution, retail or e-commerce businesses
n
What We Offer n
n
n
Competitive salary
n
n
Employee Profit Share Program
n
n
Employee discounts on luxury eyewear
n
n
Ongoing training and development
n
n
Career growth opportunities within a growing business
n
n
Supportive and collaborative team environment
n
n
At Proper Goods, we believe excellent people thrive when given trust, responsibility and the opportunity to make an impact.
n
If you're looking for a role where you can build skills across customer service, operations and inventory management while representing some of the world's most exciting eyewear brands, we'd love to hear from you.
n
#J-*****-Ljbffr

📌 Customer Service & Operations Coordinator (New South Wales)
🏢 Proper Goods
📍 New South Wales