The Front Office Manager is a hands-on operational leadership role responsible for delivering an exceptional guest experience while ensuring the Front Office operates efficiently, professionally and commercially. This is a leadership role that operates from the front — visible in the lobby, engaged with guests and actively supporting the team during busy periods, not a management role that operates from behind a desk.
Key responsibilities
Guest Experience & Operations
Leadership & Culture
Commercial Performance
Rostering & Productivity
Standards & Controls
About you
An experienced hotel professional with genuine hands-on leadership experience
Guest-focused and naturally comfortable engaging with people




Calm and decisive when dealing with difficult situations
Able to build a positive team culture while maintaining accountability
Commercially aware and comfortable working with hotel performance numbers
Robust at rostering, labour management and operational planning
An excellent communicator across all levels of the hotel
Comfortable challenging existing processes and improving how the department operates
Experienced with hotel PMS and Front Office technology
Passionate about developing people rather than simply managing shifts
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📌 Room Division Manager (New South Wales)
🏢 View Hotels
📍 New South Wales