Job Description
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Northern Queensland Legacy | Townsville
***** hours per week | Flexible hours
Three-year fixed-term contract
$92,286 per annum + superannuation (full-time equivalent)
n Make a meaningful difference in the lives of veterans' families
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Northern Queensland Legacy is seeking an experienced and compassionate Community Services Officer to provide practical, person-centred support to beneficiaries and their families. This newly created role will suit someone who builds trust easily, approaches sensitive conversations with empathy and professionalism, and enjoys working within a collaborative, close-knit team.
Your responsibilities will include: n
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Completing intake and needs assessments for new and existing beneficiaries.
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Providing case management, advocacy, information and referrals.
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Supporting people experiencing bereavement, vulnerability, social isolation or complex circumstances.
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Helping beneficiaries navigate veteran, community and aged-care support services.
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Coordinating complex cases and escalating welfare concerns appropriately.
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Supporting volunteer Legatees who regularly visit beneficiaries.
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Building relationships with government, ex-service and community organisations.
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Maintaining accurate and confidential client records.
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Assisting with client events and broader team activities when required.
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About you n
You will bring:
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A degree in Social Work, Community Services qualification or equivalent.
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At least two years' relevant experience.
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Experience in assessment, advocacy, referral or case management.
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Strong communication, organisation and record-keeping skills.
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Sound professional judgement, confidentiality and boundaries.
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Confidence working independently and contributing to a small team.
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A current driver's licence and willingness to travel to regional areas, including Bowen, Ingham and Charters Towers.
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Experience working with veterans, Defence families, aged care, ex-service organisations or volunteer-based organisations will be highly regarded.
What's on offer n
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Meaningful and varied work with genuine community impact.
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A friendly and supportive working environment.
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Flexibility across a *****-hour working week.
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The prospect to shape a newly created position.
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The role will initially be office-based in Townsville, with some flexibility available once established. The successful applicant will be required to obtain or hold relevant screening, including a National Police Check and Blue Card.
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Expected commencement: Mid to late October ****.
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📌 Community Service Officer (Townsville)
🏢 Achieve Group
📍 Townsville