Job Description
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Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next chance.
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Full Time | $***** p/h + Super | Tuesday - Friday 9.00am - 5.00pm & Saturday 8.00am - 4.00pm
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Join a trusted national brand where your customer service skills truly make an impact. Our Burwood Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers. If you thrive in a fast‐paced environment, enjoy face‐to‐face interaction, and want a role with variety, this is the perfect opportunity.
About the Role n
As the first point of contact for our customers, you'll play a key role in creating a positive experience from the moment they walk through the door.
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Days: Tuesday - Saturday
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Roster Hours: Tuesday - Friday 9.00am - 5.00pm & Saturday 8.00am - 4.00pm
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Must be flexible to work overtime as required
You will be responsible for: n
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Delivering warm, professional face‐to‐face customer service
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Selling of Vehicle Accessory Products
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Greeting customers and visitors with a positive, helpful attitude
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Managing phone, email and in‐person enquiries
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Supporting the Service Centre Manager with daily operations
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Updating customers on repair lead times
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Conducting basic repair inspections on vehicles
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Educating customers on our full range of services
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Scheduling repair bookings and managing workflow
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Issuing invoices and raising job authorities
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Resolving customer concerns and following up queries
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About You n
We're looking for someone who brings professionalism, energy and initiative to the team.
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You will have:
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Strong customer service experience (face‐to‐face preferred)
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Excellent verbal and written communication skills
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Professional presentation and a positive attitude
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Ability to problem‐solve and create customer‐focused solutions
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Strong time management and ability to prioritise in a busy environment
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Intermediate–advanced Microsoft Office skills
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Administration experience supporting daily operations
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Comfortable with sales and confident in educating customers on additional services
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A current driver's licence (essential)
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Full Australian work rights (essential)
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Why Join Us? n
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Supportive, collaborative team culture
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Opportunities for growth and development
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Competitive hourly rate
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Reward & Recognition programs
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Work with a respected national brand
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At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day,



7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.
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Founded in February **** by Frank G. O'Brien on Allen Street, Waterloo, O'Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well-being.
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Over the years, we've grown to become Australia's leading vehicle glass repair and replacement company. Today, O'Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers.
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Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. Our expertise extends beyond vehicles - since ****, O'Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses.
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Our tailored glazing solutions are designed to meet the unique needs of every customer. In **** O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia.
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O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents. At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.
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#J-*****-Ljbffr

📌 Customer Experience Expert (Sydney)
🏢 O'Brien Glass Industries
📍 Sydney