Job Description
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We are currently seeking an experienced
Team Manager Infrastructure, Security & Operations
to join a large and diverse local government organisation and provide strategic and operational leadership across a broad technology environment.
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Reporting directly to the
Chief Digital and Information Officer
, this is a senior technology leadership position responsible for multiple teams spanning technical operations, technical delivery and maintenance, cyber security, service desk and IT asset management.
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The role will play a key part in shaping the organisation's technology capability, driving continuous improvement and ensuring the delivery of reliable, secure and customer-focused IT services across a hybrid cloud and on-premises environment.
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3-year Fixed Term Contract
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Townsville location
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Relocation package for interstate candidates will be provided
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The Opportunity n
You will lead a team of approximately six FTE across multiple technology functions, providing thought leadership, technical direction and people leadership while balancing strategic initiatives with critical business-as-usual operations.
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Working closely with the Leadership Team and stakeholders across the organisation, you will help shape technology strategy, improve service maturity and deliver initiatives aligned to the organisation's broader strategic objectives.
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The role has a robust focus on IT infrastructure, service operations, service transition, architecture, cyber security and technology delivery, requiring a leader who can operate comfortably at both a strategic and operational level.
Key responsibilities include n
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Lead and develop teams across Technical Operations, Technical Delivery & Maintenance, Cyber Security, Service Desk and IT Asset Management
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Provide strategic technology leadership and technical expertise across infrastructure, architecture and service operations
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Lead the ongoing improvement and maturity of technology infrastructure and operational practices
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Provide leadership across ITIL Service Design, Service Transition and components of Service Operations
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Oversee the delivery and maintenance of the organisation's technology infrastructure and architecture
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Lead complex technology projects from planning and design through to implementation, commissioning and reporting
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Provide technical input and thought leadership to senior stakeholders and the broader Leadership Team
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Develop and manage budgets and resources to ensure technology services deliver value and align with organisational priorities
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Build a flexible and sustainable technology resourcing model, including internal and external partnerships
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Drive innovation and continuous improvement across technology systems, processes and operating models
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Lead stakeholder engagement, consultation, negotiation and resolution of complex technology issues
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Support the ongoing development of cyber security capability and maturity
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About You n
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Extensive experience in a senior IT leadership or management role within a large and complex organisation
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Broad experience across multiple IT disciplines, including infrastructure, architecture, networking, server environments, service delivery and service operations
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Strong contemporary leadership capability, with a proven ability to lead diverse technical teams and influence stakeholders at all levels
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Strong understanding of ITIL and experience across Service Design,



Service Transition and Service Operations
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Experience leading complex technology projects across planning, design, governance, cost management, implementation, commissioning and reporting
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Strong financial and budget management experience
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Excellent stakeholder engagement, communication, negotiation and influencing skills
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Demonstrated ability to develop technology strategies, policies, plans and initiatives aligned to organisational priorities
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Experience working across hybrid cloud and internal technology environments
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Strong understanding of technology architecture and project management methodologies such as ITIL, TOGAF and PRINCE2
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Relevant tertiary or professional qualifications in Information Technology or a related discipline
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A minimum of 10 years' experience across a range of IT disciplines
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Previous experience establishing or leading a Cyber Security function will be highly regarded
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Experience within a large, diverse or complex organisation will be highly regarded
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A strong customer-focused approach with a commitment to continuous improvement, innovation and service excellence
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The Perks n
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5 weeks annual leave plus 17.5% leave loading
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3 weeks personal/carer's leave
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14 weeks paid parental leave
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Domestic and Family Violence Leave
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Natural Disaster Leave
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Up to 13.5% employer superannuation contribution for contributing members, subject to a minimum 6% employee contribution
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Annual wage progression
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Salary sacrifice opportunities
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Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
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Fitness Passport with discounted membership to selected health and wellbeing facilities
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Employee Loyalty Program offering discounts at selected local businesses
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Employee Assistance Program
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#J-*****-Ljbffr

📌 Team Manager Infrastructure Security & Operations (Iso) (Queensland)
🏢 Agrifutures
📍 Queensland