Job Description
Must Have Skills: n
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Providing Level 2/3 support across servers, M365, Azure, AWS, networking.
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Supporting complex real-time monitoring environments.
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Part of end-to-end IT support team which also managed projects
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Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMC Remedy, QuickBooks, MSProjets, Service Now
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Nice to Have Skills: n
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Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.
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Incident handling (P1/P2 issues) and Proxy clustering and Slow browsing issues, URL filtering (block/allow websites)
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Coordinate with Customers' vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement
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Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device
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Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers using proxy network
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Loading/Reloading of PCs with Customer standard image for deployment.
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operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites
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📌 Euc Engineer (Victoria)
🏢 XPT Software
📍 Victoria