Job Description
n
Rhodes, Sydney NSW | Accounts Receivable & Credit Control
Full-Time Permanent Position
n
Join Australia's Leading Provider of Funeral, Memorial and Pet Care Services
n
At InvoCare, we're committed to supporting Australian families through life's most meaningful moments.Our trusted brands help thousands of families every year. Behind every service experience is a dedicated support team ensuring our operations run smoothly and efficiently.
n
We're currently seeking an experienced
Collections Officer
to join our Finance team in Rhodes and take ownership of a diverse Accounts Receivable portfolio.
About the Role n
Reporting to the Invoice to Collect Manager, you'll manage an assigned ledger and play a critical role in maintaining healthy cash flow across our business. This is a hands-on role that blends collections expertise, stakeholder management, and customer service.
n
You will:
n
n
Manage a portfolio of outstanding accounts and achieve collection targets
n
Follow up overdue accounts through proactive communication and payment resolution
n
Reconcile customer accounts and allocate incoming payments
n
Generate statements and invoices
n
Handle customer queries and service tickets
n
Work closely with internal stakeholders across multiple business divisions
n
Maintain accurate collection records and documentation
n
Ensure compliance with company policies and ACCC debt collection guidelines
n




Contribute to continuous improvement initiatives within the Accounts Receivable function
n
About You n
We're looking for a confident and professional collections specialist who can balance commercial outcomes with outstanding customer service.
n
To be successful, you'll bring:
n
n
Minimum 5 years' experience in Collections, Credit Control or Accounts Receivable
n
Strong understanding of:
n
Debt collection processes
n
Accounts Receivable
n
Account reconciliations
n
Payment allocation
n
Knowledge of ACCC Debt Collection Guidelines
n
Strong communication skills and confidence handling sensitive conversations
n
Intermediate Microsoft Excel and Outlook skills
n
Experience with accounting or ERP systems (Oracle experience highly regarded)
n
Excellent attention to detail and ability to manage competing priorities
n
A collaborative approach and commitment to delivering exceptional service
n
Why Join InvoCare? n
n
Market-leading organisation with a national presence
n
Supportive and collaborative team environment
n
Modern Rhodes office location
n
Opportunities for professional growth and development
n
Secure business operating across essential services industries
n
Work with a purpose-driven organisation that makes a meaningful difference to Australian families every day
n
n
#J-*****-Ljbffr

📌 Collections Officer - Permanent (New South Wales)
🏢 InvoCare
📍 New South Wales