Job Description
*Customer Support Coordinator - Lidcombe Place Care Community n
"At Opal HealthCare, we know that companies don't succeed - people do."
That's why everything we do is driven by our purpose:to bring joy to those we care for, guided by our values
ofCompassion,Accountability,Respect
andExcellence reflect thatCARE is at the heart of everything we do.
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We are looking for a friendly, organised and proactive Customer Support Coordinator to be a key point of contact for residents, families, stakeholders and internal team. Located in the Auburn area.
About the role n
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Permanent Full-Time opportunity
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Monday to Friday
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$***** - $***** per hour (DOE), plus 12% superannuation
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In this role, you will provide high-quality support, coordinate enquiries and tours, maintain accurate records and help ensure every interaction is handled with empathy, professionalism and care.
What we offer n
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Dedicated mentoring & internal/external career development programs to build and accelerate your career - such as Nurse Graduate programs, Emerging Leadership Programs, Senior Leaders programs and more via our very own Opal Healthcare Academy
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Sponsored study & training along with Scholarship opportunities of up to $15,000 for further education & training through local & national University, TAFE & RTO partnerships.
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A supportive and collaborative team environment.
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Meaningful work where you can make a positive difference for residents and their families.
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A values-led workplace that recognises professionalism,



care and teamwork.
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Key responsibilities n
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Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
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Respond to enquiries via phone, email and in person in a timely, professional and helpful manner.
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Coordinate requests, bookings, forms and follow-up actions from start to finish.
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Maintain accurate records, updates and outcomes in relevant systems.
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Identify, escalation and follow up priority matters to ensure appropriate resolution.
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Support a positive experience by providing clear information, guidance and reassurance.
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Ensure our care community is a welcoming environment and a hub of connection
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Build strong relationships with residents, families, colleagues and external stakeholders.
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About you n
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Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
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Excellent verbal and written communication skills.
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Excellent personal presentation
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Strong organisational skills and attention to detail.
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Ability to manage multiple enquiries and follow tasks through to completion.
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Comfortable using customer management systems, Microsoft Office and general digital tools.
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A collaborative approach and willingness to support team goals.
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Skilled, respectful and empathetic approach to all interactions.
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#J-*****-Ljbffr

📌 *Customer Support Coordinator - Lidcombe Place Care Community (Sydney)
🏢 Opal HealthCare
📍 Sydney