Job Description
We are looking for a passionate and customer-focusedService Advisorto join our thriving service team! About the role n
Bay City Auto Group is looking for a high-performing Service Advisor to join our team. We are building a high-performance Service department around Two simple objectives: Look after customers and Advance in your career.
Key responsibilities n
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Greet customers warmly and manage the end-to-end service experience
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Schedule and confirm service appointments, ensuring productive daily workflow
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Liaise with workshop technicians and monitor job progress
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Communicate clearly with customers about services, costs, and additional repair recommendations
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Prepare accurate quotes, repair orders, and final invoices
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Ensure all documentation is complete and compliant with dealership and manufacturer standards
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Maintain a clean and professional service area
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Deliver consistent follow-up and maintain strong customer relationships
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Support team KPIs and maintain high MSI scores
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About you n
Proven background in customer service (automotive experience highly regarded)
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Strong customer service skills and a passion for exceeding expectations
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High attention to detail and strong administrative accuracy
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Outstanding communication and time-management skills
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Ability to remain calm under pressure and juggle multiple priorities
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Team player with a proactive, positive attitude
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Current driver's license and police check
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Prior Experience as a Service Advisor (advantageous but not essential)
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📌 Service Advisor Bay City Auto Group (Victoria)
🏢 Bay City Auto Group
📍 Victoria