Job Description
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Brokenwood Wines has operated an award-winning winery and cellar door for over 55 years. Our Company motto is "Make Great Wine & Have Fun", and we pride ourselves on being a great place to work and visit.
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Proudly named
**** Halliday Winery of the Year, **** Hunter Valley Cellar Door of the Year
and the
Best Cellar Door Experience in NSW
at the **** Halliday People's Choice Awards, Brokenwood Wines is a must-visit in the Hunter Valley.
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Our team thrive on providing an exceptional level of guest hospitality. We genuinely love wine and pride ourselves on providing second-to-none customer service.
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We are seeking an experienced hospitality professional to join our Cellar Door team as a Guest Services Assistant.
About the role n
As a Guest Services Assistant, you will play a key part in delivering memorable experiences for our guests and providing exceptional customer service.
Key responsibilities of the role include: n
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Welcome and engage visitors in a warm, friendly and professional manner
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Answer the main telephone line and manage guest enquiries or direct calls to appropriate team members
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Monitor and respond to emails in a timely and professional manner
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Process sales accurately and timely in our POS system
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Process reservations accurately in reservation system
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Assist with stock replenishments and inventory checks
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Work collaboratively with the venue team, lending a hand in other areas of the business when needed
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About You n
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You take pride in and are committed to, delivering outstanding customer service
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You have previous experience in a guest-facing role, ideally in a reception or concierge capacity within hospitality or tourism
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You have previous experience with a reservation or booking software system
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You're confident communicator, with a warm and qualified demeanor
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You hold a strong work ethic, with the ability to multitask in a dynamic, fast-paced environment
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You are well-groomed and have a professionally presentated
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You're flexible to work weekends and peak visitor periods
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You are passionate for food and wine, and want to expand your knowledge in both
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You hold a current Responsible Service of Alcohol (RSA) certification
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Sound like your kind of role?
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@brokenwood.com.au
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#J-*****-Ljbffr

📌 Guest Services Assistant (New South Wales)
🏢 Brokenwood Wines
📍 New South Wales