Job Description
Digital Customer Support Officer - 6 months FTC (salary) n
Location: Melbourne (Wed-Fri in CBD office)
n Contract length:
6 months
n
Start:
ASAP
n
Must have valid driving license.
About n
Our client is looking for a customer-focused IT Support Officer to join their Digital Technology team for a period of
6 months initially
, providing exceptional technical support to end users across a large, multi-site organisation.
n
As the first point of contact for IT support, you'll be responsible for resolving Service Desk tickets, troubleshooting technical issues and ensuring users receive a responsive, high-quality support experience. Working within an ITIL-based environment, you'll collaborate with internal technology teams and external vendors to keep business-critical systems running smoothly.
n
This is an excellent opportunity for someone who enjoys solving problems, building strong stakeholder relationships and delivering outstanding customer service in a fast-paced support environment.
Responsibilities n
n
Act as the first point of contact for IT support requests via phone, email and service portal.
n
Manage and resolve Service Desk tickets within agreed service levels.
n
Troubleshoot hardware, software, networking and user access issues.
n
Provide remote and occasional onsite desktop support across multiple locations.
n
Assist with the administration and support of LAN and WAN environments, including user access, communications, printing and endpoint devices.
n
Support Microsoft technologies including Windows, Microsoft 365, Exchange and Active Directory.
n
Work closely with internal technology teams and third-party vendors to resolve complex issues.




n
Maintain accurate documentation and contribute to knowledge articles and support procedures.
n
Assist with onboarding new employees, including IT setup and user orientation.
n
Support continuous improvement initiatives and contribute to a collaborative, customer-first technology team.
n
Required Experience n
n
Previous experience in an IT Support, Service Desk or Desktop Support position.
n
Strong knowledge of Windows *****, Microsoft Office 365 and Microsoft Exchange.
n
Experience supporting Active Directory, Group Policy and user account administration.
n
Understanding of LAN/WAN environments and desktop infrastructure.
n
Exposure to working within an ITIL-based Service Desk environment.
n
Excellent customer service and communication skills, with the ability to support users of varying technical ability.
n
Strong troubleshooting, analytical and problem-solving skills.
n
Ability to prioritise multiple requests and work effectively under pressure.
n
A cooperative team player with a proactive approach to supporting colleagues and improving service delivery.
n
Why Apply? n
n
Join a supportive and collaborative technology team where customer service is genuinely valued.
n
Work in a varied role with exposure to a broad Microsoft technology environment.
n
Develop your technical and stakeholder management skills while supporting a large and diverse user base.
n
Enjoy a stable role with opportunities for ongoing learning, mentoring and professional development.
n
Be part of a team that values collaboration, continuous improvement and delivering an exceptional end-user experience.
n
n
#J-*****-Ljbffr

📌 Digital Customer Support Officer (Victoria)
🏢 Precision Sourcing
📍 Victoria