Rostering & Scheduling Officer - NDIS & Support at Home (Aged Care)
You will coordinate and manage daily and ongoing rosters for NDIS Services including Supported Independent Living (SIL), In-Home Supports, Community Access Supports, Short-Term Accommodation (STA), Aged Care Support at Home Services, Domestic Assistance, Personal Care, Social Support and Community Access, and Transport Services. This role requires exceptional organisational skills, strong communication, excellent problem-solving abilities, and a commitment to ensuring clients receive consistent, quality care and support. You will be responsible for coordinating rosters, managing scheduling changes, and responding to support workers' queries and concerns in a timely and professional manner. You will also play an important role in supporting workforce coordination, maintaining effective communication with staff and clients, and helping deliver safe, reliable, high-quality and person-centred services across communities.
Key responsibilities
Develop, coordinate, and maintain productive staff rosters across NDIS and Aged Care Support at Home services
Match support workers and care staff to clients based on skills, qualifications, experience, availability, client preferences, and support requirements
Coordinate shift replacements for planned and unplanned absences
Respond promptly to roster changes and urgent service requests
Monitor workforce utilisation and roster efficiency
Ensure continuity of care and consistent support worker allocation where possible
Manage leave requests and workforce availability




Coordinate after-hours roster adjustments and emergency staffing requirements when required
Liaise with NDIS participants, aged care clients, family members, representatives, and care managers regarding service schedules
Ensure client preferences and support requirements are accurately reflected within rosters
About you
Previous experience in rostering, scheduling, workforce coordination, administration, or service delivery coordination
Strong organisational and time-management skills
Exceptional attention to detail and ability to manage competing priorities
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilitiesAbility to work effectively under pressure and meet deadlines
Intermediate to advanced computer skills
Advanced systems and software proficiency required
Current Driver Licence
Current National Police Check (or willingness to obtain)
Opportunity to join a growing and respected NDIS and Aged Care provider
Supportive and collaborative team environment
Ongoing professional development and training opportunities
Career progression opportunities
Competitive remuneration package
Meaningful work that positively impacts the lives of people with disability and older Australians
About us
At RAWRSS, we are committed to delivering safe, high-quality, person-centred supports that enhance independence, wellbeing, and quality of life. Our Rostering & Scheduling team plays a critical role in ensuring our clients receive reliable services and our workforce is supported to perform at their best.
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📌 Rostering & Scheduling Officer - Ndis & Support At Home (Aged Care) (Warwick)
🏢 RAWRSS
📍 Warwick