Lead, Complaints & Customer Outcomes (Victoria)

Lead, Complaints & Customer Outcomes (Victoria)

25 Sep
|
Amp
|
Victoria

25 Sep

Amp

Victoria

Job Description
AMP seeks a Supervising Complaints Specialist to lead the day-to-day delivery, performance and capability of a team responsible for complaints handling. You will ensure targets, service standards and regulatory timeframes are met while supporting fair customer outcomes under RG 271.
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You will coach staff, oversee complex complaint progression, and drive improvements across risk, quality and reporting. Collaboration with operations, risk, and leadership is essential to success.
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📌 Lead, Complaints & Customer Outcomes (Victoria)
🏢 Amp
📍 Victoria

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