Job Description
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Want to be part of something new and exciting? Love Greek food and Greek Hospitality? Yassas the Greek Way is coming to Mitcham, and we are looking for a genuine Hospitality Leader who can build a agile team that is focused on the guest experience.
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The Venue Manager owns the operational, commercial, cultural, and compliance performance. They are accountable for delivering a consistent, warm, memorable guest experience while managing the venue's financial performance to Group targets, developing the team, and upholding YASSAS standards.
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The VM is expected to lead by presence and by example, embodying the YASSAS values of
Philoxenia
(warm hospitality),
Accountability
,
Teamwork
, and
Excellence
.
What you will be doing Financial Performance n
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Own the venue's weekly and monthly P&L; against Group-set targets
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Deliver revenue, labour %, COGS %, and controllable expense targets
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Approve rosters within labour budget; elevate variances proactively
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Approve daily banking, comps, voids, and refunds within delegated authority
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Report weekly financials via Pulse to GM Operations
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Guest Experience n
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Deliver YASSAS's 12 Standards to every guest, every shift, every day
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Own the
Six Memory Moments
(Arrival
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Welcome
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Seating
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Order
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Service
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Farewell
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Monitor Google reviews, OpenTable feedback, and guest complaints
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Personally resolve escalated complaints
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Team Leadership n
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Recruit, hire, and onboard team members with GM Operations sign-off
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Develop the Assistant Manager, Head Chef, and Supervisors through weekly 1:1s
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Set and hold the standard for the whole team via the Daily Huddle
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Run performance conversations early and directly — no "surprise" reviews
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Own team retention and engagement; monitor turnover against Group target
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Operational Excellence n
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Ensure venue opens and closes to standard every service
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Steward Pulse, OpenTable, Tanda, and Square usage — no shortcuts
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Own venue cleanliness, presentation, and repairs-and-maintenance queue
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Manage supplier relationships in coordination with Head Chef
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Compliance & Safety n
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Uphold
halal certification
without exception
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Deliver 100% compliance on food safety, allergen management, WHS
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Ensure all staff hold current RSA where required and Cert III where triggered
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Maintain accurate records (timesheets, incidents, training) via Pulse
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Own all liquor licensing conditions and hours-of-trade compliance
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Culture & Standards n
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Live and coach the YASSAS Playbook, Staff Guide, and ETF framework
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Run the Daily Huddle to Group standard every service
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Reinforce that YASSAS is
premium casual
— never QSR, never fine-dining formal
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Coach team members through our internal Academy training curriculum
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Functions & Events n
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Own function enquiries, quotes, and delivery for Southbank
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Coordinate with the Function Coordinator (Nexus bookings, deposits, contracts)
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Personally attend all functions over $4,000 revenue
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Reporting & Communication n
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Weekly RM/VM meeting with GM Operations (agenda provided)
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Monthly business review with the Sr. Management Team
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What You Need n
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You will need to have at least 3 years as a restaurant or venue manager in a busy licensed venue. A venue with multiple outlets is desirable as we will have a separate function room, main dining room and a separate take away Souvlaki bar.
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#J-*****-Ljbffr

📌 Venue Manager (Victoria)
🏢 YASSAS - THE GREEK WAY
📍 Victoria