Footscray | $***** per hour + Super | 12 month contract
DFP Recruitment is currently seeking experienced
Participant Support Officers
to join a large Federal Government agency, with opportunities available in Footscray.
These are customer-focused positions suited to candidates with strong
administration and customer service experience
who enjoy working directly with members of the community.
Due to the nature of this Federal Government position, applicants must be Australian Citizens to be considered.
The Role
Working as part of a supportive local team, your responsibilities will include:
Providing front counter and reception support and assisting customers with enquiries and self-service options
Responding to customer enquiries via phone, email and face-to-face channels
Providing information and referring customers to appropriate government or community services
Managing shared inboxes, appointments and telephone enquiries
Coordinating appointments and ensuring facilities are accessible for customers
Actioning administrative and participant-related tasks in accordance with relevant processes and legislation
Completing data entry and maintaining accurate records across business systems
Undertaking basic research and investigation and preparing correspondence and reports
Receiving and accurately recording complaints and feedback
Following up outstanding matters to ensure actions are completed
The role involves significant face-to-face and telephone contact and requires someone comfortable providing empathetic, professional customer service, including during challenging or sensitive conversations.
To be successful, you will ideally have:
Previous experience in
customer service, administration, reception or a similar support role
Strong communication and interpersonal skills
A professional,



empathetic and patient approach
Strong attention to detail and accurate data-entry skills
Good organisational skills and the ability to manage competing priorities
Confidence using Microsoft Office and learning new systems
The ability to follow established processes and procedures while using initiative when required
Experience within government, community services, disability, health, banking, insurance or other customer-focused environments will be highly regarded
Mandatory Requirements
Australian Citizenship is mandatory
Ability to undertake and successfully complete required pre-employment screening and compliance checks
Ability to work from the
Footscray Office.
The Details
Locations:
Footscray
Rate:
$***** per hour + Super
Hours:
Full time 37.5 per week
Work environment:
Office-based, customer-facing role
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ****** or ************ and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
If you're an experienced customer service or administration professional looking to gain valuable
Federal Government experience
while supporting members of the community, we would love to hear from you.
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