Our people are customer obsessed.
They prioritise the needs and satisfaction of the customer above all else.
Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
As a Portfolio Change Manager, you'll join the Personal Banking Change & Enablement team and play a pivotal role in shaping how change is delivered across the organisation.
Working closely with business leaders, program teams and delivery stakeholders, you'll oversee change activity across multiple initiatives, ensuring change is coordinated, prioritised and embedded in a way that supports customer outcomes, operational stability and successful adoption.
Each day, you'll go above and beyond to:
Develop and oversee portfolio-level change strategies across multiple programs and initiatives
Lead change planning, sequencing and prioritisation activities to ensure effective delivery and minimise change saturation
Partner with senior stakeholders to shape change approaches and drive leadership accountability for adoption outcomes
Coordinate and oversee change activity across multiple concurrent initiatives and business areas
Lead teams of change practitioners, providing coaching, guidance, support and quality assurance
Oversee organisational impact assessments, stakeholder analysis, communication, learning and adoption strategies
Monitor readiness, adoption performance and benefits realisation outcomes across the portfolio
Manage portfolio change capacity,



practitioner allocation and resource planning activities
Provide strategic change advice and recommendations to senior leaders and governance forums
Prepare executive reporting, presentations, insights and governance materials
Identify, assess and manage change-related risks, dependencies and adoption issues
Drive compliance with change governance standards, frameworks and risk requirements
Contribute to portfolio planning, prioritisation, governance and continual improvement initiatives
Identify opportunities to improve change methodologies, tools and practices across Personal Banking Change & Enablement
We're looking for the best and brightest to deliver the best for our customers.
You'll need:
8-12 years' experience in change management, transformation, business execution or program delivery
Proven experience leading change across large-scale enterprise initiatives and portfolios
Strong enterprise change management capability across strategic, operational, regulatory and technology change programs
Experience leading teams of change professionals and building high-performing change practices
Strong portfolio planning, prioritisation and delivery management capability




Demonstrated experience partnering with senior leaders and influencing complex stakeholder groups
Expertise across organisational impact assessment, communications, learning, readiness and adoption strategies
Ability to translate business strategy and program outcomes into practical change interventions
Strong change risk management, governance and compliance capability
Excellent analytical, problem-solving and decision-making skills
Strong written communication skills, including executive reporting and presentation development
Experience operating in Agile and traditional delivery environments
Banking and financial services experience highly regarded
Curiosity about technology and how AI can be leveraged to improve change outcomes safely and effectively
Tertiary qualification in Business, Human Resources, Communications, Psychology or a related discipline preferred
Change Management certification desirable
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are.
That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves.
In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated.We are committed to providing an setting where you can work your way.
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📌 Portfolio Change Manager (Melbourne)
🏢 National Australia Bank
📍 Melbourne