Job Description
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SHINNA TOUR PTY.LTD
is a well-established company located in Cairns. We specialise in providing high-quality sightseeing, cultural, educational and guided tour experiences for domestic and international visitors. Our services include organised day tours, sightseeing tours, regional excursions and customised tour experiences.
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We are seeking an experienced Tour Guide whois reliable, professional, friendly and customer-focused. The successful candidate will have strong communication and interpersonal skills, the ability to work independently and as part of a team, and a genuine commitment to providing protected, informative and enjoyable experiences for our guests.
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Salary Range: $75,000 - $85,000 per annum (plus superannuation)
What we offer n
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Full-time permanent position
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Supportive and professional team environment
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Excellent work-life balance
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Competitive salary based on skills and experience
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Opportunity to work with domestic and international visitors
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Opportunity to conduct a variety of sightseeing, cultural and educational tours
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Professional development and ongoing training opportunities
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The Roles n
Key responsibilities will include, but are not limited to:
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Meeting and greeting visitors and providing a professional and welcoming introduction to the tour
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Planning, organising and conducting sightseeing, educational, cultural and regional tours
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Escorting visitors throughout tours and ensuring activities follow the planned itinerary
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Providing informative commentary and explaining the history, culture, features and significance of local attractions and points of interest
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Answering visitor questions and providing accurate information about destinations, attractions and tour activities
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Planning and rearranging tour schedules and itineraries when required
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Coordinating transportation arrangements and arranging entry to attractions and places of interest
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Maintaining attendance records, booking information and other relevant tour documentation
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Monitoring visitor safety and providing clear instructions and assistance throughout tours
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Providing high-quality customer service and handling visitor enquiries or concerns in a professional manner
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The position Requires n
The successful candidate will have a proven track record of success within a similar role or work environment.
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Relevant qualification such as AQF Certificate II or III in Tourism, Travel, Hospitality or a related field, or relevant industry experience
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Proven experience working as a Tour Guide, Tour Escort, Tour Leader or in a similar role
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Experience planning, organising and conducting guided tours
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Good knowledge of local attractions, destinations, history, culture and points of interest
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Excellent verbal communication and presentation skills
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Strong customer service and interpersonal skills
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Ability to provide clear, informative and engaging commentary
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Ability to manage tour schedules, itineraries and visitor groups
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Reliable, punctual and able to work independently and as part of a team
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Current Australian Driver's Licence preferred, where driving duties are required
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The candidate must have strong communication skills, excellent attention to detail, a professional presentation, and a reliable work ethic.
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📌 Experienced Tour Guide (Queensland)
🏢 Shine Tour
📍 Queensland