Job Description
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$34 – $36 per hour + OTE $3,000–$5,000 p.a.
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Casual | $34–$36 per hour + Super | OTE $3,000–$5,000 p.a.
Do you love talking to people? n
Are you naturally positive, energetic and motivated by achieving great results?
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We're looking for a Contact Centre Superstar to join the ARC team.
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If you enjoy meaningful conversations, thrive in a supportive team setting and get a buzz from achieving goals, we'd love to hear from you.
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At ARC, we partner with some of Australia's leading charities and not-for-profit organisations, helping them build stronger connections with their supporters and communities. Every conversation has a purpose, and every person on the other end of the phone matters. Based in Osborne Park we're offering a role that fits your lifestyle, with ***** hours a week negotiable, Monday to Friday.
What you'll be doing n
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Make and receive calls with supporters, donors and members of the community.
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Acquire new Regular Giving donors and re-engage previous supporters.
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Build genuine relationships through meaningful conversations and create positive supporter experiences.
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Listen carefully, understand donor needs and motivations, and communicate with empathy and professionalism.
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Handle objections, questions and enquiries confidently while providing outstanding customer service.
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Work towards individual and team performance, quality and compliance KPIs.
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Accurately record donor information and maintain CRM records.
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Represent some of Australia's leading charities and purpose-driven organisations with professionalism, empathy and integrity.
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Continue developing your communication,



customer service and relationship-building skills.
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What we're looking for n
We're not just looking for call centre experience - we're looking for personality.
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You'll be someone who is:
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Naturally friendly, positive and confident.
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Reliable and able to commit to a minimum of 25 hours/week.
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Comfortable speaking with people from all walks of life.
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A great listener who knows how to build genuine conversations.
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Goal-oriented and motivated by achieving results.
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Resilient and able to thrive in a fast-paced environment.
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A team player who contributes to a positive workplace culture.
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Professional, reliable and accountable.
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Curious, adaptable and eager to learn.
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Someone who takes pride in doing a great job.
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Previous contact centre experience is preferred, and experience in the fundraising sector is highly regarded. We also welcome applicants with backgrounds in sales, hospitality, retail, banking, insurance or other customer-facing roles.
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We want people to genuinely enjoy coming to work.
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At ARC, we're building a team of people who are positive, passionate, accountable and motivated to succeed.
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You'll receive comprehensive training and ongoing coaching, work with purpose-driven organisations, develop valuable communication and customer service skills, and have opportunities to broaden your experience across customer service, fundraising and sales.
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Most importantly, you'll be part of a supportive team where your contribution is recognised and your success is celebrated.
Ready to join ARC? n
If this sounds like you, we'd love to hear from you.
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#J-*****-Ljbffr

📌 Contact Centre Representative Required! Immediate Start $33 -$35 P/H + Bonuses (Perth)
🏢 Arc Twenty Two
📍 Perth