Job Description
n
n
Work for a company recognised as an Employer of Choice
n
Backed by HEART, Thrive in an authentic, high-trust culture that genuinely values Honesty, Excellence, Agility, Respect, and Teamwork.
n
Collaborate directly with Tier-1 global technology vendors and Australia's leading enterprise organisations.
n
n
Ready to make a measurable impact in modern workplace technology? Join our cooperative, nationwide Infrastructure Solutions practice at Data#3, partnering closely with our broader national Customer Success and vendor teams to shape how Australia's leading organisations experience end-user compute. Based in Brisbane or Sydney, this role places you at the centre of our growing Device as a Service (DaaS) domain.
In this role you will: n
n
Champion customer adoption, value realisation, and lifecycle success across DaaS and end-user devices.
n
Partner with Customer Success Managers on onboarding, adoption roadmaps, and health reviews.
n
Deliver specialist customer workshops, maturity assessments, and technical lifecycle engagements.
n
Develop domain-specific success plays, adoption frameworks, and enablement resources.
n
Identify expansion opportunities, mitigate churn risks, and drive long-term retention.
n
Foster strong collaborative relationships with key hardware and software vendor teams.
n
About You n
n




Established background in the IT industry with solid knowledge of the end-user compute landscape.
n
Proven customer-facing track record in Customer Success, Account Management, or commercial IT sales.
n
Strategic, creative thinker who adapts well and contributes effectively in a fast-paced environment.
n
Deeply customer-centric with a knack for turning technical capabilities into business value.
n
Skilled at stakeholder management and communicating effectively with people at all organisational levels.
n
Who is Data#3? n
An ASX200-listed leading IT services provider, Data#3 delivers innovative technology solutions to businesses across Australia and Fiji. Headquartered in Brisbane with a 1,400-strong team and $3B in FY25 gross sales, we are as passionate about our people as our tech. Voted HRD's Employer of Choice for 11 years running and a **** Best Workplaces in Technology title.
n
At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.
n
Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.
n
#J-*****-Ljbffr

📌 Customer Success Specialist (Queensland)
🏢 Data#3
📍 Queensland