An Award-Winning Celebratory Culture That Recognises You
EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.
Flexibility That Supports Your Life
After your probation (subject to performance), you have the flexibility to work from home along with the choice between:
Monthly rostered days off
, or
A 9-day fortnight
giving you more control over your time and work life balance.
Grow With a Specialist Organisation
Because personal injury is the
only
thing we do, EML offers one of the most secure and future-focused careers in the industry. Our deep expertise, purpose-driven work and development pathways help you build a long‐term career in a field where your skills will always be in demand. EML's investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.
Make a real difference in people's lives with EML
Are you passionate about helping people get their lives back after injury or illness?
As Australia's largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident.
We're now welcoming applications for a
Case Manager
to join our
IfNSW
team in
Gosford
on a
Permanent - Fulltime
basis. This is deeply meaningful work where your empathy, problem‐solving and commitment have a profound impact every single day.
What You'll Be Doing
Managing a full portfolio of physical and psychological injury claims.
Building strong, empathetic relationships with injured workers, employers,



treating practitioners and rehabilitation providers.
Implementing proactive strategies to support timely recovery and return‐to‐work outcomes.
Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
Navigating challenging conversations with confidence, empathy and resilience
What We're Looking For
It's ok if you haven't done this before, what matters most is your commitment to helping others that can make you a great fit for the role. Do you have...
Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field?
The ability to thrive in a fast paced, collaborative team?
Good computer literacy with the ability to learn new systems?
Creativity, curiosity and initiative when engaging with stakeholders?
Why You'll Love Being Part of EML
You'll enjoy a range of benefits designed to support your wellbeing, growth and success:
Hybrid work options
for better balance.
Fitness Passport
providing heavily discounted access to your local gyms, pools and fitness facilities.
Discounts
at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
Corporate wellbeing program
, including gym and health insurance discounts.
Comprehensive learning and development
tailored to help you grow.
More than a traditional Employee Assistance Program,
ourEAP provides access to professional medical advice and safety features for our employees and their families
Company-wide celebration events
that keep us connected.
Annual incentive scheme + regular salary reviews
.
Ready to Make an Impact?
If you're looking for a purposeful, people‐focused career with stability, balance and a culture that celebrates you we would love to hear from you.
#J-*****-Ljbffr

📌 Case Manager (New South Wales)
🏢 Employers Mutual
📍 New South Wales